Retail Operations Coordinator

Cruise Planners is the largest franchisor of home-based travel agencies across the country that independently book cruises, tour, and land vacations. Cruise Planners has achieved Top Producer status with virtually every cruise line, tour, and resort company. Cruise Planners has been named the No.1 Cruise Tour / Travel Agency by Entrepreneur Magazine for the past 10 years and recently featured in Entrepreneur as one of the top 30 franchise innovators in technology.

Cruise Planners positions franchise owners for success by providing them with innovative marketing, booking and lead‑generating tools as well as professional development and hands‑on training with the industry’s top executives. Cruise Planners Home Office has won awards such as Coolest Offices and Top Places to Work in South Florida by Sun Sentinel and South Florida Business Journal.

• Candidates must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa

The Retail Operations Coordinator is responsible for the daily operations of the CP Store, including Shopify order fulfilment, inventory management, onsite pop‑up store execution, customer support, and coordination with the Marketing, Accounting, IT, Training, and Events Departments. This role requires strong attention to detail, organizational skills, physical stamina, and the ability to manage multiple systems and deadlines in a fast‑paced environment.

• Fulfil Shopify orders daily, including packing, UPS label creation, tracking entry, and order closure.
• Ensure fulfilment confirmations are sent and Freshdesk tickets are monitored daily and closed.
• Inspect returns and process approved refunds in accordance with return policy.
• Monitor inventory levels, reorder products as needed and prevent stock depletion.
• Receive, count, organize, barcode, and accurately record incoming merchandise.
• Maintain inventory records, submit updates to Accounting, and identify discrepancies or system syncing issues.
• Set up new products in Shopify, including SKUs, pricing, weights, and images, coordinating with Marketing and Accounting Departments.
• Assist with pricing calculations based on invoices and support sale pricing and promotions.
• Support annual and ongoing inventory audits in alongside the Accounting Department.
• Prepare, transport, set up, and break down Star U and Convention pop‑up stores, including merchandise trunk loading and unloading.
• Operate Shopify POS systems and assist with basic technical troubleshooting.
• Maintain name tag order records in conjunction with the Events Department.
• Maintain organization of all stockrooms and manage UPS shipping equipment and supplies.
• Assist with sale pricing and weekly item promotions in newsletter.

The items listed above are intended to provide an overview of the essential functions of the job. This is not an exhaustive list of all functions and responsibilities that the position may be required to perform.

• Proficiency with Shopify (online and POS systems).
• Experience with inventory management and order fulfilment.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Strong communication and coordination skills.
• Comfortable working with technology, scanners, printers, and POS equipment.

• Ability to lift, move, and carry heavy merchandise trunks.
• Ability to stand for extended periods throughout the day.
• Ability to bend, reach, and organize inventory on shelving units.
• Availability to attend offsite events to support pop‑up store operations.
• Flexibility to work extended hours during event setup and inventory days to include evenings and weekends as needed.

Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities or team members.

This policy applies to all terms and conditions of employment.