Senior Account Relations Coordinator

Senior Account Relations Coordinator page is loaded## Senior Account Relations Coordinator locations:
Nashville-Davidson, Tennessee:
Franklin, Tennessee time type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR427
* The Senior Account Relations Coordinator (SARC) is responsible for building and maintaining strong relationships with and providing dedicated support and issue resolution to VIP and high-profile employer groups within an assigned territory, with specialized focus on billing and customer service.
* The SARC acts as a liaison between employer groups and key internal departments to ensure a positive experience year-round, providing solutions that meet customer needs, improving account retention and maintaining business goals.
* The SARC offers training and support to both internal and external customers related to administrative processes, tools and services, in order to maximize understanding and utilization by our customers and field staff.
** Skills and Requirements
*** Excellent customer service skills
* Advanced analytical skills
* Advanced proficiency with PC Windows-based software including Microsoft Office applications
* Advanced knowledge of specific systems which relate to enrollment, group set up and billing, including OIPA, Alegeus, Mainframe, OnBase, Afenroll
* Easily adapts to new software technology applications
* Strong organizational skills with proven attention to detail
* Outstanding and proven oral and written communication skills
* Demonstrated ability to communicate with all levels of leadership
* Proven ability to multi-task
* Excellent interpersonal skills
* Ability to work well in a team environment#AFC
** Our Home Office in Oklahoma City features numerous onsite amenities and our open work environment helps foster teamwork. The majority of our Colleagues split their time between working from home and coming to the office, depending on their role and business needs.
** Onsite Amenities include:
• Medical Clinic available onsite and virtually
• Waterfront Grill
• Free Parking Garages
• Walking Trails
• Basketball and Pickleball Courts
• Fitness Center with state of the art equipment and personal training
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