Web Strategic Coordinator; PRIMELINE Remote

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Regular FT Manual Labor Chicago, IL, US

2 days ago Requisition

Prime Line, the hard goods division of S&S, brings promotional product distributors top products in the best-selling categories. Backed by high achieving commercial groups, Prime Line is here to service every need a customer may have.

S&S Activewear is a leading North American, tech enabled specialty distributor of imprintable apparel, including t shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.).

At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation.

Our success has compounded since the Company’s humble beginnings in 1988 as a regional t shirt distributor to a leading, multibillion dollar value-added distribution platform that drives market penetration for our suppliers while enabling growth, operations and fulfillment for a diverse range of customers across channels and business sizes.

Today, we continue to strive to be the apparel distributor of choice by inspiring and fostering growth for customers, employees and suppliers, anchored in our commitment to Lead with Respect, Never Settle, Own the Outcome, Win Together, and the belief that Innovation Powers Our Hustle. These values guide how we serve, how we collaborate and how we continuously improve, ensuring we deliver on our promise of service, deep relationships, innovation, continuous improvement and accountability.

The primary objective of this role will be to manage the order flow and be the primary point of contact Primeline orders for our Web strategic customers. The position interacts primarily utilizing the phone and other forms of electronic communication, building loyalty to ensure long-term client retention with existing web strategic customers within the Promotional Products Industry

Monday-Friday, Full-Time, Non-Exempt

Remote Available

Staring rate $19.00 per hour

We offer a comprehensive benefits package designed to support your life, health, and future. Benefits begin 0–90 days after hire and include Vacation, Personal, and Sick time;
Medical, Dental, Vision, Life Insurance, and Disability coverage;
Flexible Spending Accounts; and a 401(k) plan. You’ll also enjoy discounts on brand‑name apparel, fun employee events, and meaningful opportunities for growth and advancement. Join a company that invests in you from day one

• Focus on relationship building and ensure customer satisfaction by providing professional customer support.
• Address all customer inquiries in a timely and professional manner, including but not limited to requests for information, sales order confirmations, sales order status, expedite requests, acknowledgments, periodic reports, complaints, returns. (All customers in Territory)
• Act as Voice of the Customer, by working closely with Entry, Art, Planning, Production, Procurement, Quality Control/Assurance, and Warehouse to ensure customer shipments are completed on time and customer expectations are met.
• Utilize searches and dashboards, monitor order flow for Dedicated accounts, ensuring orders are moving through the pipeline.
• Resolve order issues and offer solutions
• Responsible for reporting, documenting, and escalating any system related issues and functionalities. Administers issue tracking process and compiles customer feedback.
• Adhere to individual and departmental SLAs as published by the Director…