Optical Assistant - Online Retailer

Optical Assistant - Online Retailer - Bury (Greater Manchester)

Head office, Bury (Greater Manchester)

Permanent | Full-Time or Part-Time (min. 30 hrs/week)

Permanent, ideally full time (minimum 30 hours per week). Office-based near Bury, Greater Manchester.

As an Optical Assistant, you'll be a key member of the customer service team, providing personalised eyewear advice and support to customers over email, live chat, and phone. You'll leverage your optical knowledge to guide customers through frame and lens selections, order-related questions, and aftercare, ensuring every interaction reflects the team's commitment to excellence.

• Respond to customer enquiries via digital channels (email, chat, phone)
• Provide tailored recommendations for frames, prescription lenses, and sunglasses
• Support customers with order tracking, modifications, and aftercare advice
• Identify and resolve customer concerns with empathy and efficiency
• Utilise internal systems to manage and log customer interactions accurately
• Maintain up-to-date knowledge of products and procedures, and share insights with the team

• Previous experience as an Optical Assistant
• Strong understanding of prescription lenses, optical frames, and sunglasses
• Excellent communication and customer service skills with a calm and professional demeanor
• Comfortable multitasking across digital communication channels and administrative systems
• A team player who is organised, attentive to detail, and commercially aware

• Salary: £25,000 - £26,000 per annum (depending on experience)
• Hours:
  
  30 - 37.5 hours per week, full or part-time considered
• Schedule:
  
  9 am - 5 pm, including occasional weekend shifts
• Annual Leave: 26 days plus Bank Holidays
• Benefits:
  Staff discount, pension scheme, paid professional development fees
• Work Environment:
  Modern head office with onsite Optical Glazing Lab and fulfilment centre, supported by a friendly and dynamic team

To apply, please click the Apply Now link.

Job Title: Optical Assistant - Online Retailer - Bury (Greater Manchester)

Company: Zest Business Group

Location: Greater Manchester

Posted: Jan 16th 2026 |
Closes: Feb 16th 2026