Aisles Online Manager

Aisles Online Manager page is loaded## Aisles Online Manager locations:
Omaha #6, Q St, Omaha, NEtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
January 29, 2026 (13 days left to apply) job requisition :
R216253

Additional Considerations (if any):**
- **** At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
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* Job Description:

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* Job Title:

** Aisles Online Manager
** Department:
** Aisles Online
** FLSA**:
Non-Exempt
** General Function
** Oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store’s online shopping website. Will maintain the order fulfillment process and scheduling of personal shoppers and delivery drivers.
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* Core Competencies:

*** Partnerships* Growth mindset
* Results oriented
* Customer focused
* Professionalism
* * Reporting Relations
** Accountable and

Reports to:

District Store Director, Store Manager, Assistant Manager of;
Store Operations, Perishables, and Health Wellness Home Positions that Report to you:
Department Employees
** Primary Duties and Responsibilities
*** Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
* Makes an effort to learn customers’ names and to address them by name whenever possible.
* Assists customers by: (examples include)  + Escorting them to the products they are looking for.  + Securing products that are out of reach.  + Loading or unloading heavy items.  + Making note of and passing along customer suggestions or requests.  + Performing other tasks in every way possible to enhance the shopping experience.
* Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
* Ensures smooth operation of order fulfillment process.
* Continually monitors incoming online orders to ensure prompt, on-time fulfillment.
* Responsible for training new employees.
* Responsible for department employee scheduling.
* Ensures that customers are satisfied with their experience and takes any steps necessary to address customer service issues.
* Adheres to all food safety guidelines and ensures products are kept at proper temperature to provide customers with the highest quality possible.
* Provides education to existing employees regarding new policies and procedures.
* Adheres to company policies and individual store guidelines.
* Reports to work when scheduled and on time.
** Secondary Duties and Responsibilities
*** Performs other job-related duties and special projects as required.
** Supervisory Responsibilities
*** Instructing, assigning, reviewing, and planning the work of others.
* Maintaining standards, coordinating activities, and acting on employee problems.
* Has the authority to recommend employee discipline.
** Knowledge, Skills, Abilities and Worker Characteristics
*** Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
* Good verbal and written communication skills.
* Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
* Ability to identify problems, develop and execute solutions.
* Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job-specific programs.
** Education and Experience
** High school diploma or equivalent preferred. Must be skilled in the computer as well as the internet.
** Physical Requirements
*** Visual requirements include: ability to see detail at near range with or without correction.
* Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking.
* Must be able to perform the following physical activities: stooping, kneeling, reaching, handling,…