Online Fulfillment Associate

As a top Las Vegas dispensary, Planet 13 strives to provide the best quality recreational cannabis, cannabis extracts, and infused products available at competitive prices and with compassion that can only come from those who are knowledgeable in the field.

The Online Fulfillment Associate is responsible for completing the processing of all incoming online orders from the online platform(s). The Online Fulfillment Associate is in charge of properly pulling the applicable inventory products, building the orders in the POS system and staging the customer’s order for the dispatch agents. All state compliance standards must be adhered to such as printing applicable product labels, providing order totals to customers and providing good customer service for outbound calls to customers.

Verifying delivery eligibility and confirming that all proper documentation has been received to proceed with a compliant order as well as updating and building POS system and online ordering platform profiles. The Online Fulfillment Associate is also responsible for outbound and inbound customer phone calls regarding any applicable questions during the account creation process. Assist in order fulfillment by, properly pulling the applicable inventory products, building the orders, and staging them for the processing agents to then enter into the POS system.

• Pulling inventory from the pick-pack room and entering products into the customer’s sales order.
• Building and setting up profiles on the POS system.
• Updating all steps during the process on applicable software program applications.
• Creates an exceptional customer service experience with guests through education, knowledge of products and salesmanship.
• Creating and updating online ordering account profiles in the POS system.
• Verifying that all state requirements are met to proceed with a compliant sale.
• Handle inbound and outbound customer phone calls.
• Resolving account creation issues for customers.
• Answers customer's questions concerning price, and use of merchandise during outbound customer calls.
• Maintains up to date knowledge on the endocannabinoid system and all applicable properties and/or effects.
• Comply with all state regulations pertaining to medical and/or retail sales.
• Reports all issues to management.
• Comply with all HR policies including confidentiality and non-disclosure.
• Assist with the implementation of company policies, standard operating procedures, and performance standards.
• Maintain a clean and organized work environment.
• Daily compliance with company policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.

This job has no supervisory responsibilities.

• Continuous Learning - Seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills.
• Job Knowledge - Competent in required job skills and knowledge; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Use of Technology - Demonstrates required skills; adapts to new technologies.
• Communications - Expresses ideas and thoughts verbally; exhibits good listening and comprehension; selects and uses appropriate communication methods.
• Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
• Adaptability - Adapts to changes in the work environment; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long/additional hours of work when…