Sr. Product Manager, Loyalty; Remote; ecommerce, loyalty program

Position: Sr. Product Manager, Loyalty (Remote) (ecommerce, loyalty program)
Sr. Product Manager, Loyalty

We are seeking an experienced Sr. Product Manager, Loyalty to lead and evolve our loyalty ecosystem across in‑store and digital experiences. This role owns the product vision, strategy, roadmap, and execution for client offerings, including the Beauty Insider Program, Challenges/Games, Loyalty Partnerships, and Credit Card.

You will drive products end‑to‑end—from discovery through launch—partnering closely with Marketing, Engineering, Design, Ecommerce, and Retail Operations to deliver engaging, data‑driven customer experiences that increase acquisition, retention, and engagement. The ideal candidate brings strong e‑commerce or retail product management experience, a passion for customer‑centric design, and the ability to thrive in a fast‑paced, collaborative environment.

Key Responsibilities

• Define and execute product vision, strategy, and roadmap for loyalty experiences

• Own features from concept to launch, including requirements, KPIs, implementation, and go‑to‑market

• Partner with Marketing to optimize customer lifecycle tools and engagement strategies

• Collaborate cross‑functionally to deliver seamless online and in‑store experiences

• Analyze customer data, market trends, and competitors to inform decisions

• Advocate for product value and present clearly to stakeholders and executives

• Lead agile delivery, manage sprints, and remove blockers to ensure on‑time launches

Required Experience & Skills

• 5+ years of Product Management in e‑commerce, retail, or transaction‑based products

• Proven success launching customer‑facing web and mobile products; loyalty experience preferred

• Strong expertise in Agile/Scrum, Jira, and KPI‑driven product development

• Experience leveraging AI solutions for product or process automation

• Solid technical understanding of APIs, web services, and modern platforms

• Strong analytical, communication, and stakeholder management skills

• Ability to manage multiple priorities and lead cross‑functional teams

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Product Management and Management

Industries

Retail and Retail Luxury Goods and Jewelry

Referrals increase your chances of interviewing at Diligente Technologies by 2x

#JLjbffr