Customer Experience Coordinator

Customer Experience Coordinator – The TJX Companies, Inc.

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working at our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Home Goods, Home Sense, Sierra, Winners, and TK Maxx—you can learn, thrive, and make an impact within a Fortune 100, leading off‑price retailer.

• Promote an excellent customer experience.
• Oversee a team of Associates at the front of store ensuring prompt, courteous service and promotion of loyalty programs.
• Lead by example by engaging and interacting with all customers and maintaining a clean, organized store.
• Serve as a role model for outstanding customer service.
• Create a positive internal and external customer experience.
• Promote a culture of honesty and integrity; maintain confidentiality.
• Take an active role in training and mentoring Associates on front‑end principles.
• Train and coach Associates on personalizing the customer experience while promoting loyalty programs.
• Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.
• Address customer concerns and issues promptly, ensuring a positive experience.
• Ensure Associates execute tasks and activities according to store plan; prioritize as needed.
• Communicate accurately and effectively with management and Associates when setting priorities; provide progress updates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player who works effectively with peers and supervisors.
• Ability to train others.
• Minimum 1 year retail experience and 6 months of leadership experience.

Location:

USA – TJ Maxx Store 0348, Rochester, NY.

This position offers a starting pay range of $17.00 to $17.50 per hour, determined by relevant skills, qualifications, and experience.

Associate discount;
Employee Assistance Program; smoking cessation; bereavement; 401(k) Associate contributions; child care and cell phone discounts; pet and legal insurance; credit union; referral bonuses.

Those who meet service or hours requirements are also eligible for: 401(k) match; medical, dental, vision;
Health Savings Account;
Health Care Flexible Spending Account; life insurance; short/long‑term disability; paid parental leave; paid holidays, vacation, sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.