Online Grocery Pick-Up Clerk

Select and gather products for customers' online orders in the most efficient manner with attention to freshness and quality. Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions:

• Select and gather products for customers' online orders efficiently, maintaining freshness and quality.
• Initiate and complete the selection process for customers' online orders.
• Assemble customers' online orders, process coupons and payment, and deliver and load orders into customers' cars at pickup.
• Scan and bag orders on the go while following all bagging standards.
• Communicate substitutions or exceptions to customers at pick‑up.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector and store products in optimal temperature zones.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via portable phone and respond to calls professionally and timely.
• Retrieve each customer's order from all staging locations, ensure order accuracy, and load it into customers' cars.
• Process orders through the point‑of‑sale (POS) system.
• Determine appropriate substitutions when out‑of‑stock, following policies and procedures.
• Maintain the organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item‑location discrepancies and invalid temperature types to the store e‑Commerce supervisor.
• Inspect equipment and notify the store Pick‑Up supervisor or management of items requiring repair.
• Perform required opening and closing procedures.
• Assist in training new e‑Commerce team members.
• Meet or exceed productivity standards.
• Work cooperatively in a high‑paced, sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform essential job functions with or without reasonable accommodation.

Minimum Position Qualifications:

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, and subtraction).

Desired Previous

Experience:

• Any experience as a personal shopper or in a production‑oriented or warehouse environment, stocking shelves, or experience as a cashier.

• Job Identification 117559
• Job Category Store Operations
• Posting Date 07/07/2025, 08:08 PM
• Locations 1644 Cloverfield Blvd, Santa Monica, CA, 90404, US

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program.
• Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.