Account Handler

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Working hours:
This role is available on a part-time, job-share or full-time basis.

Location:
Farnborough/London/Birmingham

Closing date: 25th January 2026

We’re looking for Account Handlers, we have 2 positions available one permanent and another for a fixed term, to support the growth and development of the Zurich Municipal Charities and Education Sales Team in the midlands and home counties. In this dynamic and new role, we’ll expect you to support the Sales Team in providing an excellent customer service for our customers across our Charities and Education market with a specific focus on new business.

In addition, you will also be expected to support the Sales team to meet both financial, governance and service targets.

You will also be expected to interact directly with our brokers and customers, internal teams, and colleagues to ensure that our customer requirements are met and be actively involved in supporting the Sales Team to respond to both new and existing business enquiries. You’ll therefore be someone who puts the customers’ needs first and can also work in team that is focused on customer requirements.

This role therefore requires a wide variety of skills and is for someone who relishes a challenge and likes to be given the freedom and responsibility to go out there and make it happen.

The role will be supporting customers predominantly in the midlands and Southeast with a mix of home, customer and office working environments.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Well, you can expect no two days to be the same, you’ll be working with your team as well as interacting with the wider Zurich and Customers daily.

We need you to provide a standout service experience for customers and stakeholders and be responsible for delivering quality and timely solutions for them, exercising your judgement to ensure that we take on profitable risks in line with our appetite and strategy. This means taking ownership of own workload and supporting colleagues to deliver our collective workload - it’s all about being a team player!

If you spot ways we can improve things or do them differently, we’d love you to tell us, that’s how we can boost effectiveness and efficiency of our processes.

It doesn’t matter if you haven’t worked as an Account Handler before, what we really need is a willingness to learn and to contribute.

Previous insurance experience would be great, but what we really need are your strengths and energy to come into play.

In this role, communication will be key as you will work with a lot of functions to ensure customers experience our full proposition. You should be comfortable making decisions using both data and your own judgement to provide the best outcomes for Zurich and our customers, as this is what is most important to us.

We’d like you to be happy to challenge processes and decisions using your attention to detail. You’ll naturally adapt your style to different workloads and pressures and be able to think on your feet. Last but not least, organisation and the ability to prioritise is really key, our customer is always foremost on our minds!

Everyone’s different. That’s why at Zurich we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the…