Resolution Champion

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Join the Resolution Service Team within Birmingham City Council’s Housing Solutions & Support Service as a Resolution Champion. You’ll provide expert advice, resolve enquiries, and investigate matters to a resolution.

Working 36.5 hours per week on a hybrid basis.

Grade B – £28,598 – £34,434. Consultation grade – subject to formal evaluation under the Pay Equity Review. Birmingham City Council is a Living Wage Employer – all roles are paid as such when below the Living Wage rate.

• Provide expert advice and resolve enquiries for the Housing Solutions & Support Service.
• Support service delivery, complaints, members’ enquiries, LGSCO, legal matters, subject access and freedom of information requests.
• Hold a caseload of your own, meeting strict deadlines and delivering majority of work by written responses that provide solutions or prevent escalation.
• Communicate with a wide range of internal and external stakeholders.

• Customer focused, proactive, analytical thinking and logical reasoning.
• Problem‑solving mindset with attention to detail and data‑driven decision making.
• Excellent communication, organisational and IT skills.
• Experience of homelessness, temporary accommodation, housing allocations and relevant legislation and guidance (advantage).

• Birmingham City Council is an accredited Disability Confident Leader employer and is committed to employing, retaining and developing all of our people.
• Proof of Right to work in the UK is required in accordance with UK Home Office requirements prior to any employment offer.

• Please upload an up‑to‑date CV and Supporting Statement via the attachments section. The Supporting Statement should outline how you meet the criteria for the role and include your motivation. It should not exceed 1500 words.
• We cannot consider any applications without a CV and Supporting Statement attached.
• For informal enquiries please contact  – quoting reference 3324.

Job Description and

Person Specification:

RM--Resolution Champion-Job Description (4).pdf

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. (Corporate Safeguarding Policy link)

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes, vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.