Account Director

What's the role about?

Account Director

Permanent, Full Time

Salary: £50,000 - £60,000 per annum + company bonus

Hours: Monday to Friday, 9am to 5pm (with some flexibility available)

Location: Leeds (Hybrid) 2 days office, 3 days working remote/client travel

At GIG Retail, we’re passionate about putting customers at the heart of everything we do. We don’t just manage media; we transform how retailers and brands connect with shoppers. We sit at the intersection of data, strategy, and creativity to drive results that matter. We are looking for a high-energy Account Director who can bridge the gap between big-picture strategy and flawless execution.

You are the face of GIG Retail. You’ll be a trusted advisor to major brands, a growth engine for our commercial teams, and a strategic lead on game-changing retail media campaigns.

This role is for you if:

• You thrive on building deep relationships and turning brand partners into long-term advocates.
• You are a commercial hunter who can spot an opportunity for incremental spend and turn it into a reality.
• You love the retail fast-lane, navigating complex workflows to ensure every campaign lands perfectly, every time.
• You are a confident storyteller who can stand up in a Q  or commercial meeting and lead the room.

• Retail & Marketing Background:
  You have solid experience in retail marketing/media or retail integration. You understand how the industry operates and how brands fit into the retail ecosystem.
• Commercial Management:
  You are comfortable managing budgets and have a proven track record of meeting commercial targets and driving media sales.
• Stakeholder Management:
  You excel at building long-term, professional relationships with both brand suppliers and internal retail teams.
• Communication & Presentation:
  You are a confident communicator who can clearly articulate strategy in commercial meetings, Joint Business Plans (JBPs), and reviews.
• Operational Problem-Solving:
  You take a proactive approach to challenges and are detail-oriented enough to manage complex workflows, such as product nominations and store-level executions.

• Exceptional Partnerships:
  Maintaining an 80%+ client satisfaction rating.
• High-Speed Execution:
  Delivering on requests and project milestones with 24-hour responsiveness.
• Driving Growth:
  Hitting collective sales targets and expanding our media footprint.

We put customers at the heart of everything. If you’re ready to lead at the forefront of retail media and work in an environment where your energy and ideas actually change the game we want to hear from you.
What We Offer:

• Competitive salary and bonus
• 27 days holiday, plus bank holidays, 4 "joker" half days and your birthday off
• Hybrid and flexible working policy
• Vibrant agency environment with regular social and wellbeing activities
• Enhanced maternity/paternity pay
• Electric Car Scheme
• Cycling to work scheme
• Income protection, Death in Service and Pension Scheme.
• Employee Discounts

Ready to redefine the retail landscape with us? Join a team that moves fast, thinks big, and puts the customer first. We look forward to receiving your application.

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About GIG

We are a tight-knit team of Retail Media Experts specialising in developing and managing top-performing retail media networks for some of the world’s largest retailers. With our expertise and proven track record, we know what it takes to drive success in retail media. Our culture is one of inclusivity, creativity and positivity and we believe that happy employees lead to happy clients.

With a supportive team and a focus on work-life balance, we have a fulfilling and enjoyable work environment. Our IMPACT values are an intrinsic part of who we are (Integrity, Mindset for Growth, People at Heart, Accountability, Customer Centric and Teamwork). Our "Culture Club" shines a light on 5 key areas that we believe make GIG Retail a standout place to work - charity, sustainability, mental health & wellness, EDI and social events.

We are certified as a Great Place to Work.

We are expanding our team and have several exciting opportunities. We are typically based 2 days a week in our Leeds head office, with 3 days either working from home or visiting our clients. If you are looking for a great team and a great company to work for apply now.