Retail Loss Prevention Customer Service Associate II

Retail Loss Prevention Customer Service Associate II – The TJX Companies, Inc.

Join to apply for the Retail Loss Prevention Customer Service Associate II role at The TJX Companies, Inc.

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you’ll find abundant opportunities to learn, thrive, and make an impact.

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision‑making to ensure safety of yourself and others, and protection of the Company brand.

Adheres to Company policies and supports Company culture and values.

• Maintains a proper and professional stance in the designated area at the front of the store
• Acts as a visual deterrent to prevent potential loss/dishonesty
• Reviews and understands the Store Emergency Response Guide
• Wears a complete Company-approved uniform including a Body Worn Camera
• Greets customers appropriately, demonstrates courtesy and respect
• Establishes and maintains a position at the front of the store or in a department
• Responds to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio
• Observes and reports any suspicious behavior or critical incidents to LP or store management
• Performs a closing safety sweep of the store with a member of management
• Adheres to all Company Policy and Procedure
• Documents required incidents in AIIM Case Management
• Performs other duties as assigned

• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and perform well independently
• Prioritizes and organizes workload and manages time effectively
• Able to stand for long periods of time
• 0–2 years retail or security experience

Associate discount;
Employee Assistance Program; smoking cessation; bereavement; 401(k) Associate contributions; child care and cell phone discounts; pet and legal insurance; credit union; referral bonuses. Eligible for 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays, vacation, sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are subject to plan terms and may change.

Location:

1201

D. South Hayes Street, Marshalls Store 0624, Arlington, VA, USA. Pay range: $13.30 to $18.60 per hour.

Applicants with arrest or conviction records will be considered for employment.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or status in any group or class protected by applicable law. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.