Retail Assistant Store Manager - Ballard

Filson Retail Assistant Store Manager – Ballard

In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.

Filson recognizes that it takes a world‑class team to make a world‑class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.

Filson is built on a reputation of excellent product quality and performance as well as exceptional customer service. Just as a guide leads travelers, sportsmen, or tourists into unfamiliar or new territory, it will be your mission to lead and develop your team to be at their best. As an Assistant Manager at Filson, you will motivate, inspire, and lead your team in providing the best‑in‑class customer experience, just as our founder did in 1897.

You will work side by side with your Store Manager and your home office partners to set and uphold our standards for the store's day‑to‑day operations as well as develop our people and our culture.

• Identify customer needs and act as an outfitter, fully preparing guests for their next adventure through exceptional product knowledge.
• Support the Store Manager in selecting store staff by recruiting, selecting, orienting, and training employees.
• Develop the team's selling and merchandising skills by demonstration, leading by example, setting clear goals, and holding staff accountable.
• Observe and provide feedback to support members of staff in a culture of 360‑degree communication.
• Manage a training plan and provide in‑moment coaching to drive key performance indicators, understanding how employee behaviours link to selling metrics.
• Support marketing events and stories through in‑store promotion, clientele emails, and community outreach.
• Prepare reports by collecting, analysing, and summarising information.
• Maintain merchandise and services by managing inventories.
• Ensure Filson Standards and Operating Standards are met or exceeded to support brand consistency.
• Protect employees and customers by providing a safe and clean store environment.
• Enforce company programs, initiatives, policies, and procedures.
• Co‑coach, develop, and resolve conflicts with all members of the team.
• Abide by Time & Attendance policies and all other company policies.
• Other duties as assigned.

• Exceptional selling skills, customer service, and client relationships.
• Minimum of two years in a leadership role.
• Experience using data to make informed decisions.
• People development and growth experience.
• Friendly and outgoing with a service mentality.
• Strong written and verbal communication skills.
• PC skills with Word and Excel.
• Ability to work weekends, holidays, and evenings.
• High school diploma or equivalent.
• 18+ years old.

• Able to lift and carry 30 pounds.
• Able to reach overhead.
• Able to pull clothing and luggage from shelves.
• Able to bend, kneel, or stoop.
• Must be able to stand for long periods of time.

• Compensation type: hourly.
• Compensation: can be negotiated based on previous experience & qualifications. Starting at $27.29 – $30.50 per hour.
• Bonus eligibility: potential monthly bonus based on store financial performance; employee hiring referral bonus.
• Paid Time‑off (for FT status team members that work over 30 hours a week): corporate holidays, paid vacation days (accrued), float days.
• Benefits (for FT and PT Reg status team members that work over 20 hours a week): medical, dental & vision; 401k with company match; employee assistance program; pet insurance; merchandise discounts; complimentary employee bag at 90 days of employment.

Note:

This job description is not meant to be all-inclusive. Team members may be required to perform other duties to meet the ongoing needs of the organization.

Filson is an equal opportunity employer. We believe that every employee has the right to work in surroundings which are…