Store Manager, Retail & Store Manager

Job Overview

Salary: USD $82,000.00/year

Location:

Natural Grocers, Walla Walla, WA (training in Golden, CO)

Eligibility:
Senior managers will receive airfare, hotel, per diem, and transportation while in CO.

Grand Opening:
May 2026 (subject to change; Final date to receive applications: 01/15/2026)

• Greet and serve customers following company standards; train staff to provide exemplary customer service.
• Maintain a professional and respectful environment for employees, customers, vendors, and external contacts.
• Handle customer complaints, special orders, and store in‐stocking per company policy.
• Assist customers on the sales floor, directing staff, and attending to all departments at least 75% of the time.
• Ensure state and/or county food safety certifications are current for all staff; oversee compliance with food safety regulations.
• Monitor and improve store and department sales metrics such as sales per labor hour ratio, average ticket, customer count, cost of goods sold, and EBITDA.
• Order products from correct vendors to obtain discounts and maintain margins.
• Manage markdowns, perishables rotation, and product presentation per company standards.
• Create accurate master and daily schedules; post them timely; assign tasks and monitor completion via company task sheets.
• Partner with department managers to cross‑train staff for task coverage and shared responsibilities.
• Conduct performance evaluations, grant wage increases, and manage interview and hiring processes with departmental input.
• Address performance and disciplinary issues in a timely manner with HR support.
• Hold monthly staff meetings; communicate company updates and policies.
• Ensure safety guidelines are followed and manage disruptions such as loiterers, solicitation, emergency weather, and bathroom misuse.
• Assist in preparing and submitting store paperwork, monthly manager reports, daily sales reports, and manager’s cash records.
• Maintain store appearance, cleanliness, and marketability.
• Support decisions and communications from home office; remain flexible to changing demands.

• High school diploma or GED (required).
• 1–2 years of management experience in grocery or related retail (natural foods industry a plus).
• Ability to manage changing priorities and work under pressure.
• Must pass applicable food‑safety training courses and maintain certifications per state or county law.
• Forklift certification required.
• Cashier‑trained; proficient in MS Word, Excel, and Outlook.
• Excellent customer service skills, strong organization, attention to detail, and ability to follow direction.
• Sense of urgency and focus on task completion.

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 annually)
• Holiday Pay for 5 holidays (stores closed)
• Paid time off (sick days & vacation) increasing with tenure
• Paid nutrition education
• Good4u Crew member discount
• Power Program (customer appreciation & rewards)
• Regular scheduled pay increases
• Advancement opportunities & career development
• Health and wellness program
• Employee assistance program (EAP)
• Employee referral program
• Medical, dental, vision insurance (full‑time staff)
• Paid parental leave and medical leave (through company paid short‑term disability)
• Company‑paid short‑term disability & life insurance
• Voluntary benefits: hospital indemnity, accident insurance, long‑term disability, term life
• 401(k) retirement plan with discretionary company match
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA) with company match

Natural Grocers is committed to diversity and inclusion. All people are embraced, celebrated, and empowered to access health and wellness, regardless of gender, race, ethnicity, sexual orientation, religion, ability, age, or cultural background.

• Constantly lift or carry up to 10 lb.; frequently 11‑20 lb.; occasionally 21‑50 lb.; occasionally 51‑100 lb. with team lift.
• Frequently push/pull up to 15 lb.; occasionally 16‑100 lb.
• Occasional computer use for data entry.
• Constant walking, standing; fine‑motor manipulation; bending, twisting; reaching.
• Frequent reach above chest; occasional sitting, kneeling, clipping, climbing.
• Often work with sharp tools, dust, fumes, congested workspace; occasionally with noise, cold, heat, wet, humidity, outdoors, heights.

Mid‑Senior

Full‑time

Sales and Business Development (Retail)