District Manager, Retail

Location

This position is located at 50 Rockefeller Plaza, New York, New York, 10020 United States

The District Manager will lead and inspire a District of stores by taking a forward-thinking and Omni channel approach to the retail experience. Their goal is to deliver a unique, community-driven, and entrepreneurial store culture by building on the 50-plus year tradition of URBN being a destination for customers in pursuit of creativity and an experiential environment. This high-profile district consists of 6 stores in New York City, and the District Manager will be based in the greater NYC area.

BRAND EXPERIENCE

• Leads teams to deliver a welcoming environment through genuine and efficient customer engagement; provides meaningful feedback to store managers to improve the customer experience.
• Collaborates with Store and Visual managers on merchandising and display execution in each location to ensure stores are creating a compelling visual environment that appeals to the local customer
• Challenges store teams to evolve and elevate every aspect of the brick-and-mortar experience as Omni channel capabilities expand; solicits ideas from field employees and customers to translate good ideas into actionable concepts
• Encourages participation in brand campaign events and innovative customer-driven events to drive brand awareness, community connection, and customer appreciation for our retail spaces and products; drives digital community connection and inspiration through social media platforms when applicable

LEADERSHIP + TEAM MANAGEMENT

• Prioritizes people and culture through forward-thinking strategic succession planning based on store talent, business needs, and URBN’s D&I commitments; networks with external talent to add different perspectives and experience to the team.
• Ensures store teams facilitate a thoughtful onboarding for new hires to drive a strong brand, customer, and store connection; engages in growth conversations with all levels of store teams to discuss career interests, cultivate an inclusive environment, and identify retention opportunities
• Collaborates with store leadership to develop individual training plans or management training strategies to build skills and expertise; provides timely and specific feedback that allows team members to thrive and grow while fostering a culture of problem solvers and people who take action
• Embraces and promotes the open-door policy; collaborates with Regional Leadership and Human Resources to address employee concerns with empathy, professionalism, and confidentiality.

VISUAL + BUSINESS OPERATIONS

• Assesses district and individual store business using company reporting tools to identify department and global opportunities to drive sales; effectively guides store managers to make strategic, creative, and business-impacting decisions that create store ownership
• Oversees and guides store leadership team to plan a strategic approach to daily, weekly, and monthly brand priorities; contributes to assessing accuracy and compliance of sales forecasting, staff scheduling, and payroll management
• Fosters a strategic and creative community to lead timely and effective execution of visual priorities for the district; ensures Home Office direction is applied and delivers individual store feedback on structure, display, signage, merchandising, and outfitting execution
• Adheres to programs that promote store safety standards, shrink reduction, and company policy and procedure; supports the education of anti-discrimination and anti-harassment policies to uphold URBN Code of Conduct

COMMUNICATION + RELATIONSHIPS

• Promotes an inclusive district and store environment by representing and amplifying all voices, actively seeking and advocating different perspectives
• Works with various communication systems to share ideas and information from a distance and keep a dialogue and feedback always flowing; communicates on Regional and special project forums to provide meaningful insight related to the store experience.
• Champions development by protecting time with direct reports to consistently deliver feedback for individual personal growth and succession…