Online Grocery Pick-Up Clerk

Job Overview

Select and gather products for customers’ online orders in the most efficient manner with attention to freshness and quality. Assemble customers’ online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at the store for pick‑up. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate Fred Meyer’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Based in Portland, Oregon, Fred Meyer is part of the Kroger family of companies serving customers across Oregon, Washington, Idaho, and Alaska.

What you’ll receive from us:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program.
• Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

• Any experience as a personal shopper or in a production‑oriented or warehouse environment, stocking shelves, or experience as a cashier

• Selecting and gathering products for customers’ online orders efficiently, with attention to freshness and quality.
• Initiating and completing the selection process for customers’ online orders.
• Assembling customers’ online orders, processing coupons and payment, and delivering and loading orders onto customers’ cars when they arrive for pick‑up.
• Scanning and bagging orders on the go while following bagging standards.
• Communicating any substitutions or exceptions to customers’ orders at time of pick‑up.
• Meeting or exceeding customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhering to local, state, and federal laws, food safety procedures, and company guidelines.
• Receiving customers’ orders from the Order Selector according to guidelines and storing products in optimal temperature zones.
• Reading and following directions given in the “note” section.
• Ensuring quality and freshness of all items chosen.
• Communicating with customers via a portable phone and responding to calls in a professional and timely manner.
• Retrieving each customer’s order from all staging locations and ensuring order accuracy, then loading the order into the customer’s car.
• Providing a positive customer service experience that encourages repeat online shopping.
• Processing the orders through the point‑of‑sale (POS) system.
• Following policies and procedures to determine appropriate substitutions when an item is out of stock.
• Maintaining organization and cleanliness of staging areas and equipment.
• Reporting pricing, scanning, and item location discrepancies and invalid temperature types to the store e‑Commerce supervisor.
• Inspecting equipment and notifying the store Pick‑Up supervisor or other store management of items in need of repair.
• Performing required opening and closing procedures.
• Assisting in training new e‑Commerce team members.
• Meeting or exceeding productivity standards.
• Working cooperatively in a high‑paced and sometimes stressful environment.
• Managing conflict in a reasonable, nonconfrontational, and cooperative manner.
• Acting with honesty and integrity regarding customer and business information.
• Following directions and seeking assistance when necessary to resolve customer and business issues.
• Providing support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Performing the essential job functions of this position with or without reasonable accommodation.

Entry level

Part‑time

Management and Manufacturing

Human Resources Services