Online Grocery Pick-Up Clerk

Apply for the Online Grocery Pick-Up Clerk role at Smith's Food & Drug Centers
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Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today we serve customers across 140+ stores in Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.

As an Online Grocery Pick-Up Clerk, you will select and gather products for customers' online orders, process payments, pack orders, and deliver them to customers’ cars  will provide a positive customer service experience that encourages repeat online shopping, while upholding the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Selecting and gathering products for customers' online orders with attention to freshness and quality.
• Initiating and completing the selection process for customers' online orders.
• Assembling online orders, processing coupons and payments, and delivering and loading orders into customers’ cars upon pickup.
• Scanning and bagging orders in motion while following bagging standards.
• Communicating any substitutions or exceptions to customers at the time of pickup.
• Meeting or exceeding customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhering to local, state, and federal laws, food safety procedures, and company guidelines.
• Receiving orders from the Order Selector, storing products in optimal temperature zones.
• Reading and following directions provided in the note section.
• Ensuring quality and freshness of all items chosen.
• Communicating with customers via a portable phone and responding to calls professionally and promptly.
• Retrieving each customer's order from all staging locations, ensuring order accuracy, and loading the order into customers' cars.
• Providing a positive customer service experience that encourages repeat online shopping.
• Processing orders through the point-of-sale (POS) system.
• Following policies and procedures to determine appropriate substitutions when items are out of stock.
• Maintaining organization and cleanliness of staging areas and equipment.
• Reporting pricing, scanning, and item location discrepancies and invalid temperature types to the store e‑Commerce supervisor.
• Inspecting equipment and notifying the store Pick‑Up supervisor or other store management of items needing repair.
• Performing required opening and closing procedures.
• Assisting in training new e‑Commerce team members.
• Meeting or exceeding productivity standards.
• Working cooperatively in a high‑paced and sometimes stressful environment.
• Managing conflict in a reasonable, nonconfrontational and cooperative manner.
• Acting with honesty and integrity regarding customer and business information.
• Following directions and seeking assistance when necessary to resolve customer and business issues.
• Providing support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Performing essential job functions with or without reasonable accommodation.

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, and subtraction).
• Excellent oral and written communication skills.

• Any experience as a personal shopper or in a production‑oriented or warehouse environment, stocking shelves, or experience as a cashier.

• A wide range of healthcare coverage, including affordable comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through the Employee Assistance Program and confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and more.
• Up to $21,000 in tuition reimbursement over your career through our industry‑leading Continuing Education program.
• Vast potential for growth through an abundance of industry‑leading training programs and diverse career pathways.

Entry level

Part‑time

Management and Manufacturing

Industries:
Human Resources Services

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