Lead Business Office Associate in Training

Lead Business Office Associate in Training

Join to apply for the Lead Business Office Associate in Training role at Car Max

6004 - Des Moines - 10315 Hickman Rd, Urbandale, Iowa, 50322

Peer leader and mentor to Business Operations Associates, responsible for delegation and follow-up of assigned work, processing and review of paperwork associated with sales and appraisal purchases, and providing and modeling iconic customer service.

• Performs all essential duties and responsibilities of Business Operations Associate at a successful level as needed.
• Participates in the “Manager on Duty” role – responsible for delegating and directing the Business Office workflow including customer facing and non-customer facing tasks, answering questions related to transactions, and following up on assigned tasks.
• Participate and/or lead weekly leadership calibration discussions (LAB Meetings) and develops plans for observing Associate performance and addressing individual developmental needs.
• Mentors, coaches, and develops Associates in the Business Office to improve performance and grow next-level talent.
• Serves as the functional expert for state-specific and Car Max process knowledge, to reinforce execution and navigate complex problem-solving.
• Provides iconic customer service by listening, answering customer questions and resolving escalated customer concerns.
• Collaborates between store and Home Office teams to reconcile critical accounting, compliance, and customer service functions.
• Assesses risk in Asset Protection reviews and approves store cash handling procedures.
• Assists store personnel, other locations, and all store departments in their daily functions while adhering to Car Max guidelines.

• Model what good looks like when interacting with Associates, customers and vendors.
• Create maintain a positive work environment.
• Delegate effectively in order to meet deadlines.
• Follow up with Associates inside and outside of the Business Office.
• Make decisions using independent and sound judgment.
• Resolve customer and associate concerns.
• Read, interpret and transcribe data to maintain accurate records.
• Understand numeric filing system.
• Use word processing, spreadsheet and other programs, displaying intermediate PC skills.
• Multi-task in a high energy, fast-paced work environment.
• Lift objects that weigh as much as 15-20 lbs.
• Speak and listen effectively while working with internal and external customers in person and over the phone.
• Complete Car Max provided training, allowing for cross-training and full coverage of Business Office.

• Pleasant but noisy office environment.
• May require walking or standing for extended periods of time.
• Flexible work hours with opening and closing shifts that includes nights, weekends, holidays.
• Wears Car Max clothing (acquired through the company) at all times while working in the store.

Internship

Full-time

Administrative

Upon an applicant's request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.