Retail Store Manager

Overview

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Pet Smart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law.

Pet Smart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store.

• Paid bi-weekly
• Health benefits:
  
  medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full-time associates
• Career pathing
• Development opportunities

Job responsibilities include, but are not limited to, and may vary depending on store characteristics and needs.

• Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
• Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.
• Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader.
• Facilitates the associate experience and supports associate development, including reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.
• Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages ownership of results.
• Cascades information to associates and adjusts team priorities to meet goals and commitments.
• Ensures alignment with a changing environment and addresses associate complaints and grievances.
• Recognizes and celebrates associates driving overall engagement.
• Ensures all associate reviews are delivered on time.

• Leads the associate and pet parent experience at all levels; ensures pets in our care are safe and healthy.
• Accountable for pet parent experiences and outcomes via phone, in person, or online; responds to concerns.
• Creates a store environment focused on delivering an exceptional, positive in-store pet parent and associate experience.
• Evaluates operations and seeks opportunities to improve processes and services.
• Collaborates with Store Leadership to ensure efficient in-store and community event outcomes, including partnerships with local adoption groups.
• Maintains store standards and leads a culture of empowerment by complying with policies and procedures and code of ethics.
• Conducts monthly Core and Services Walks to validate policy execution.
• Prioritizes a safe environment for associates, pets, and pet parents.
• Ensures inventory management tools maintain appropriate stock levels.
• Communicates business and financial objectives to leaders and associates.
• Reviews in-store cameras to assess safety, behavior, and risk; coaches as needed.
• Takes action for sick/injured pets and arranges veterinary care as needed.
• Participates in opening and closing procedures to uphold brand promise.

• Delivers corporate strategy and profitability goals by executing leadership direction.
• Analyzes reports, identifies root causes, and creates improvement plans.
• Drives opportunities to grow the business; holds associates accountable for store P&L targets, sales, and shrink.
• Manages expenses such as labor and supplies; leverages home office resources for store work orders and budgets.
• Creates and posts store schedules; processes payroll weekly and manages labor within budget.
• Executes required reporting and paperwork; runs store-related errands as needed.

• 4-6 years of retail leadership…