Business Office Associate

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Be among the first 25 applicants. (2 days ago)

Location:

9131 S Memorial Dr, Tulsa, Oklahoma, 74133.

Car Max, the way your career should be!

Under general direction from the Business Office Manager, this position provides exceptional customer service in a fast‑paced, team‑oriented environment by facilitating the sales, auction, and appraisal process. Responsibilities include cash management, processing and auditing sales paperwork, and handling incoming calls.

• Assist store personnel and all store departments in their daily functions while adhering to Car Max guidelines.
• Provide customer service by greeting customers, balancing overflow traffic, listening to and answering questions, and explaining the paperwork process.
• Seek win/win solutions for the customer and partners appropriately.
• Process paperwork associated with retail/wholesale automobile sales, including printing reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining registration and titling information, processing reassignments, and auditing completed paperwork.
• Process auction sales, dealer registration, and marketplace (appraisal lane) purchases, including collection of titles, payoffs, proper paperwork, and signatures to send to the Home Office for draft funding.
• Manage multiple pay types: receive and count money, distribute funds, prepare deposits, and handle the safe with security and loss‑prevention considerations.
• Process state DMV paperwork, including submission to title and register vehicles for customers after sale or obtain titles post‑sale.
• Mentor new Business Office Associates and train other store departments on Business Office processes and procedures.
• Perform clerical tasks such as copying, filing, reconciling missing dealer plates or information, and entering data into Microsoft Excel and proprietary systems for logging vehicle registration tags.
• Answer a multi‑line phone system, respond to callers’ needs, and direct calls as appropriate.

• Pleasant but noisy office environment.
• Numerous distractions and disruptions due to incoming communication.
• May require walking or standing for extended periods.
• Variety of work schedules with shifts that include nights, weekends, and holidays.
• Wear Car Max clothing (acquired through the company) at all times while working in the store.

• Read, interpret, and transcribe data to maintain accurate records.
• Use resources and partnerships to balance the needs of the customer and the business.
• Understand numeric filing system.
• Use word processing, spreadsheets, and other programs; display intermediate PC skills.
• Prioritize and multi‑task in a deadline‑oriented environment requiring above‑average organizational skills and attention to detail.
• Lift objects weighing 15–20 lbs.
• Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and in writing.
• Complete Car Max‑provided training as required.
• Develop partnerships with Sales and other departments to provide quality customer service.
• Maintain confidentiality of all records, files, and reports within the scope of the position.
• Report Asset Protection and/or Human Resources issues to management.

Upon an applicant's request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Administrative
• Industry: Retail

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