Online Grocery Pick-Up Clerk

Join to apply for the Online Grocery Pick-Up Clerk role at Kroger

Select and gather products for customers' online orders efficiently, with attention to freshness and quality. Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at the store for pick up. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate Kroger's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Select and gather products for customers' online orders in the most efficient manner with attention to freshness and quality.
• Initiate and complete the selection process for customers' online orders.
• Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at the store for pick up.
• Scan and bag orders while following all bagging standards.
• Communicate substitutions or exceptions to customers’ orders at the time of pick-up.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer's order from all staging locations, ensure order accuracy, and load orders into customers' cars.
• Provide a positive customer service experience that encourages repeat online shopping.
• Process the orders through the point of sale (POS) system.
• Determine appropriate substitutions in the event of an out‑of‑stock item.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e‑Commerce supervisor.
• Inspect equipment and notify the store Pick‑Up supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Assist in training new e‑Commerce team members.
• Meet or exceed productivity standards.
• Work cooperatively in a high‑paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions with or without reasonable accommodation.

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (e.g., counting, addition, and subtraction).
• Excellent oral and written communication skills.

• Experience in a personal shopper, production, warehouse environment, stocking shelves, or as a cashier.

Based in Wisconsin, Pick ‘N Save merged with The Kroger Company in 2015. Today, we’re proudly serving Pick ‘N Serve customers in 89 stores throughout the state.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose‑driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part‑time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Pick ‘N Save family!

If you are in need of reasonable accommodation to complete a job…