Online Sales Associate - Seasonal

Join to apply for the Online Sales Associate role at 2nd Swing Golf
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Come work with us, not for us!

2nd Swing is a one‑of‑a‑kind, forward‑thinking, customer‑centric golf retail company. Our employees are highly valued and encouraged to work hard in a positive and supportive culture. At 2nd Swing you will find…

• Vast exposure to the golf industry
• A commitment to total well‑being
• Opportunities to discover your fit and make an impact
• A collaborative and flexible environment

The online fitting & support team works hard to offer excellent customer service to all 2nd Swing golfers and plays a very important role in helping to achieve our mission of best‑in‑class service. The online sales associate plays an integral role at 2nd Swing because of their ability to positively impact a very large number of golfers and their experiences. This is an in‑office role.

The ideal candidate will have a strong understanding and passion for the game of golf, be successful in creating customer relationships, and have previous call center or retail‑store experience. A positive attitude, high energy, and dedication to professionalism are traits we look for.

• Achieve a high level of golfer engagement and satisfaction through all touch points
• Communicate and manage queue of golfers via phone, email, and chat
• Work with manufacturers to confirm warranty inquiries
• Track and locate golf equipment
• Educate promotional trade‑ins to golfers
• Reattribute inventory
• Engage in continuous training around product and equipment
• Contribute to team effort by accomplishing related tasks as needed

• Familiarity with Net Suite, Microsoft
  365, UKG, Counterpoint, Braintree, affirm, Pay Pal
• eCommerce experience
• Excellent communication and problem‑solving skills
• Personable, energetic, and professional with a passion for the game of golf
• Flexible schedule with evening and weekend availability in addition to daytime hours

• 1 year of customer service, sales or call‑center experience
• Above average level of golf equipment knowledge

• Ability to work 40 hours per week, including weekends
• Prolonged periods of sitting, standing and bending

$20 - $26 per hour, based on previous experience.

Seniority Level: Entry level

Employment Type:

Full‑time

Job Function:
Sales and Business Development

Industries:
Retail