Gift Shop Representative, Seasonal

Gift Shop Representative, Seasonal

Denver Botanic Gardens is an award‑winning botanical garden founded in 1951. The Gardens is a dynamic, 24‑acre urban oasis in the heart of Denver, offering unforgettable opportunities for families to enjoy our robust living plant collection, natural history collection, art collection, and temporary art exhibitions.

The Gardens is accredited by the American Alliance of Museums and is a pioneer in water conservation. We offer world‑class exhibitions, education, and plant conservation research programs. For more information, visit us online anicgardens.org.

Denver Botanic Gardens is currently seeking a Seasonal Gift Shop Representative for our Gift Shop. This front‑line customer service position is proactive and courteous, soliciting Gift Shop sales while ensuring a respectful, positive, safe, and pleasant Gardens experience for everyone.

• Greets Gardens visitors and Gift Shop customers pleasantly, courteously, and promptly, actively soliciting Gift Shop sales.
• Processes customer purchases, exchanges, and returns.
• Relays all visitor comments and concerns to management, including suggestions for Gift Shop inventory.
• Pulls damaged or un‑ticketed merchandise from the sales floor and follows proper procedures to correct the problems, ensuring customers are not inconvenienced and inventory accuracy is maintained.
• Follows proper Gift Shop opening and closing procedures.
• Provides accurate cash reconciliation of TAM Retail settlements on a daily basis.
• Trains and guides the work of fellow team members and/or less experienced employees as needed.
• Maintains all back areas and stock rooms in an orderly, efficient, and clean condition.
• Provides updates to management and team members regarding the status of assigned projects.
• Supports the overall merchandising efforts of the team as well as the maintenance and overall presentation of the Gift Shop, including dusting, washing glass, and sweeping.
• Assists with shipping and receiving to ensure the accuracy of “counting in” and the price ticketing of all new merchandise, preserving inventory integrity.
• Provides timely and accurate information and answers to telephone calls coming into the Gift Shop.
• Works with all departments to assure the highest quality experience for all DBG visitors.
• Regular attendance at the worksite may be required. As with all positions at Denver Botanic Gardens, the incumbent must be in good performance standing to be eligible for remote work. Remote work is at the discretion of management at all times.
• All Gardens employees must be committed to the mission of connecting people with plants, especially those from the Rocky Mountain region and similar regions worldwide, providing delight and enlightenment to everyone.

• Excellent customer service skills.
• Knowledge of all aspects of Gift Shop merchandise.
• Knowledge of all DBG facilities.
• Ability to embrace all types of customers.
• Ability to handle cash responsibly and accurately.
• Ability to write routine reports.
• Ability to effectively present information in one‑on‑one and small group situations to visitors, members, volunteers, and other employees.
• Proven excellent customer service, interpersonal, and communication skills in dealing with the public.
• Ability to maintain stability under pressure and handle stressful situations well.
• Ability to be flexible and willing to modify plans when necessary throughout the day.
• Ability to work a flexible schedule, including evenings, weekends, and/or holidays.
• Knowledge of Microsoft Suite products (Word, Excel, Outlook, and Teams).
• Ability to work overtime as necessary.
• Positive representation of the Gardens both internally and externally at all times.
• Respectful and cooperative behavior with fellow employees and the public at all times.
• Commitment to working safely at all times.

• High school diploma / GED and/or a combination of education and equivalent experience is required.
• Minimum of 1 year experience in cash handling, computer use, and customer service/problem resolution.
• Minimum of 1 year experience working in a team environment.

Come work for a place that offers you so much more than just a paycheck!

Entry level

Temporary

Other

Museums, Historical Sites, and Zoos