Online Grocery Pick-Up Clerk

Overview

Online Grocery Pick-Up Clerk at Kroger Mountain View Foods. Select and gather products for customers' online orders in the most efficient manner with attention to freshness and quality. Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to online shopping.

Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Online Grocery Pick-Up Clerk / In-Store Grocery Shopper is responsible for selecting and gathering products for customers  online orders in the most efficient manner with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes the selection process for customers  online orders.
• Online Grocery Pick-Up team assembles customer online orders, processes coupons and payments, and delivers and loads orders to cars when customers arrive for pick up.
• In-Store Grocery Shopper scans and bags orders on the go while following all bagging standards.
• E-Commerce team including Online Grocery Pick-Up associates communicates substitutions or exceptions to customers  orders at pickup time.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers  orders from Order Selector, store products in optimal temperature zones, and ensure order accuracy.
• Read and follow directions given in the note section; ensure quality and freshness of all items chosen.
• Communicate with customers via portable phone in a professional and timely manner.
• Retrieve each customer s order from staging locations and load order into customers  cars.
• Provide a positive customer service experience that encourages online shopping.
• Process orders through the point of sale (POS) system and determine appropriate substitutions for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspect equipment and notify store management of items needing repair.
• Perform required opening and closing procedures and assist in training new e-Commerce team members.
• Meet/exceed productivity standards and work cooperatively in a fast-paced environment.

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (counting, addition, subtraction)
• Excellent oral and written communication skills

• Any experience as a personal shopper or in a production-oriented or warehouse environment, stocking shelves, or experience as a cashier

From one tiny Cincinnati grocery store more than a century ago, we ve grown into what today is the nation s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you re caring, purpose-driven and hungry to learn, your potential is unlimited.

• A wide range of healthcare coverage, including medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and more.
• Up to $21,000 in tuition reimbursement over your career.
• Growth opportunities through training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!