Online Grocery Pick-Up Clerk

Overview

Online Grocery Pick-Up Clerk role n to apply for this position.

• Select and gather products for customers' online orders in the most efficient manner with attention to freshness and quality.
• Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at the store for pick up.
• Provide a positive customer service experience that makes customers want to return to online shopping.
• Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Scan and bag orders on the go while following all bagging standards.
• Communicate substitutions or exceptions to customers  orders at pick-up, and meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers  orders from Order Selector, store products in optimal temperature zones, and ensure order accuracy before loading into customers  cars.
• Process orders through the point of sale (POS) system and determine substitutions in the event of an out-of-stock situation.
• Maintain organization and cleanliness of staging areas and equipment; inspect equipment and report any needed repairs.
• Assist in training new e-Commerce team members and meet/exceed productivity standards.
• Work cooperatively in a high-paced and sometimes stressful environment; manage conflicts professionally; act with honesty and integrity regarding customer and business information.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Minimum Position Qualifications:

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (counting, addition, subtraction)
• Excellent oral/written communication skills

Desired Previous

Experience:

• Experience as a personal shopper or in a production-oriented or warehouse environment, stocking shelves, or experience as a cashier

From one tiny Cincinnati grocery store more than a century ago, Kroger has grown into the nation s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. We are committed to diversity and to providing a positive work environment focused on serving customers and communities, with food at the heart of it all.

The Kroger Family of Companies offers comprehensive benefits to support Associate Well-Being, including Physical, Emotional, and Financial health. Benefits include:

• A wide range of healthcare coverage (medical, dental, vision, prescription) through company plans or collective bargaining agreements.
• Flexible scheduling in full- and part-time roles with paid time off based on eligibility and length of service.
• Employee Assistance Program for emotional support and confidential financial tools and coaching.
• Associate discounts on purchases and opportunities for tuition reimbursement (up to $21,000 over your career).
• Growth opportunities through training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page.

Harrisonburg, VA — Part-time,  per hour (salary/range may vary by location).