Online Grocery Pick-Up Clerk
Harrisonburg, Rockingham County, Virginia, 22802, USA
Listed on 2025-12-31
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Overview
Online Grocery Pick-Up Clerk role n to apply for this position.
Responsibilities- Select and gather products for customers' online orders in the most efficient manner with attention to freshness and quality.
- Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at the store for pick up.
- Provide a positive customer service experience that makes customers want to return to online shopping.
- Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion, and safety.
- Scan and bag orders on the go while following all bagging standards.
- Communicate substitutions or exceptions to customers orders at pick-up, and meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
- Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
- Receive customers orders from Order Selector, store products in optimal temperature zones, and ensure order accuracy before loading into customers cars.
- Process orders through the point of sale (POS) system and determine substitutions in the event of an out-of-stock situation.
- Maintain organization and cleanliness of staging areas and equipment; inspect equipment and report any needed repairs.
- Assist in training new e-Commerce team members and meet/exceed productivity standards.
- Work cooperatively in a high-paced and sometimes stressful environment; manage conflicts professionally; act with honesty and integrity regarding customer and business information.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Minimum Position Qualifications:
- Ability to work without supervision
- Ability to read shelf tags
- Basic math skills (counting, addition, subtraction)
- Excellent oral/written communication skills
Desired Previous
Experience:
- Experience as a personal shopper or in a production-oriented or warehouse environment, stocking shelves, or experience as a cashier
From one tiny Cincinnati grocery store more than a century ago, Kroger has grown into the nation s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. We are committed to diversity and to providing a positive work environment focused on serving customers and communities, with food at the heart of it all.
What You’ll Receive From UsThe Kroger Family of Companies offers comprehensive benefits to support Associate Well-Being, including Physical, Emotional, and Financial health. Benefits include:
- A wide range of healthcare coverage (medical, dental, vision, prescription) through company plans or collective bargaining agreements.
- Flexible scheduling in full- and part-time roles with paid time off based on eligibility and length of service.
- Employee Assistance Program for emotional support and confidential financial tools and coaching.
- Associate discounts on purchases and opportunities for tuition reimbursement (up to $21,000 over your career).
- Growth opportunities through training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page.
Location and DetailsHarrisonburg, VA — Part-time, per hour (salary/range may vary by location).
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