Online Grocery Pick-Up Clerk

Overview

Join to apply for the Online Grocery Pick-Up Clerk role at Kroger Mountain View Foods.

• Online Grocery Pick-Up Clerk / In-Store Grocery Shopper: select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• Provide a positive customer service experience that makes customers want to return to on-line shopping; meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Follow bagging standards; scan and bag orders, and communicate substitutions or exceptions to customers at pick-up.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector, store products in optimal temperature zones, and load orders into customers' cars.
• Follow policies and procedures to determine appropriate substitutions in the event of out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment; report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor; inspect equipment and notify management of items in need of repair.
• Perform required opening and closing procedures; assist in training new e-Commerce team members; meet/exceed productivity standards.
• Work cooperatively in a high-paced and sometimes stressful environment; manage conflict in a reasonable, nonconfrontational and cooperative manner; act with honesty and integrity regarding customer and business information.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults; perform essential job functions with or without reasonable accommodation.

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (e.g., counting, addition, subtraction)
• Excellent oral/written communication skills

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including medical, dental, vision and prescription coverage.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling and financial tools.
• Valuable associate discounts on purchases.
• Up to $21,000 in tuition reimbursement over your career.
• Growth through training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page.