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Online Grocery Pick-Up Clerk

Remote / Online - Candidates ideally in
Sun City West, Maricopa County, Arizona, 85376, USA
Listing for: Kroger Mountain View Foods
Remote/Work from Home position
Listed on 2026-01-12
Job specializations:
  • Retail
    Retail Associate/ Customer Service, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 10000 - 60000 USD Yearly USD 10000.00 60000.00 YEAR
Job Description & How to Apply Below

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Job Description

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers' cars for pickup. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions:

  • Responsible for selecting and gathering products for online orders with attention to quality and efficiency.
  • Initiate and complete the selection process for customer orders.
  • Assemble orders, process payments, and deliver/load orders into customers' cars.
  • Scan and bag orders following standards.
  • Communicate substitutions or exceptions to customers at pickup.
  • Meet or exceed customer expectations for shopping experience, variety, freshness, and cleanliness.
  • Follow all safety, legal, and company policies.
  • Handle orders from the order selector, store products appropriately, and ensure accuracy.
  • Follow instructions and respond professionally to customer calls.
  • Ensure order quality and freshness, and load orders into cars.
  • Process orders through POS system and manage stock substitutions.
  • Maintain cleanliness and organization of staging areas and equipment.
  • Report discrepancies and equipment issues.
  • Perform opening and closing procedures and assist in training new team members.
  • Work efficiently in a high-paced environment, managing conflicts professionally and acting with integrity.
Qualifications

Minimum Position Qualifications:

  • Ability to work independently.
  • Ability to read shelf tags.
  • Basic math skills.
  • Strong communication skills.

Desired Previous Experience:

  • Experience in shopping, warehouse, stocking, or cashier roles.
About Us

Based in Arizona, Fry’s Food Stores merged with The Kroger Company in 1983. We serve over 120 stores across Arizona and are committed to diversity, innovation, and community engagement. Join us to grow your career and be part of a purpose-driven team.

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