Online Grocery Pick-Up Clerk

Join to apply for the Online Grocery Pick-Up Clerk role at Kroger Mountain View Foods.

Get AI-powered advice on this job and more exclusive features.

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers' cars for pickup. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions:

• Responsible for selecting and gathering products for online orders with attention to quality and efficiency.
• Initiate and complete the selection process for customer orders.
• Assemble orders, process payments, and deliver/load orders into customers' cars.
• Scan and bag orders following standards.
• Communicate substitutions or exceptions to customers at pickup.
• Meet or exceed customer expectations for shopping experience, variety, freshness, and cleanliness.
• Follow all safety, legal, and company policies.
• Handle orders from the order selector, store products appropriately, and ensure accuracy.
• Follow instructions and respond professionally to customer calls.
• Ensure order quality and freshness, and load orders into cars.
• Process orders through POS system and manage stock substitutions.
• Maintain cleanliness and organization of staging areas and equipment.
• Report discrepancies and equipment issues.
• Perform opening and closing procedures and assist in training new team members.
• Work efficiently in a high-paced environment, managing conflicts professionally and acting with integrity.

Minimum Position Qualifications:

• Ability to work independently.
• Ability to read shelf tags.
• Basic math skills.
• Strong communication skills.

Desired Previous Experience:

• Experience in shopping, warehouse, stocking, or cashier roles.

Based in Arizona, Fry’s Food Stores merged with The Kroger Company in 1983. We serve over 120 stores across Arizona and are committed to diversity, innovation, and community engagement. Join us to grow your career and be part of a purpose-driven team.