Online Grocery Pick-Up Clerk

Overview

Join to apply for the Online Grocery Pick-Up Clerk role at Kroger
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Job description focuses on selecting and gathering products for customers' online orders, ensuring freshness and quality, processing payments, and assisting with pickup at the store. The role emphasizes providing a positive customer service experience and upholding the company values of respect, honesty, integrity, diversity, inclusion, and safety.

• Online Grocery Pick-Up Clerk / In-Store Grocery Shopper selects and gathers products for customers' online orders in the most efficient manner with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes the selection process for online orders.
• Assemble online orders, process coupons and payment, and deliver and load orders to cars when customers arrive for pickup.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or exceptions to customers’ orders at pickup.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector and store products in optimal temperature zones.
• Read and follow directions in note sections; ensure quality and freshness of all items.
• Communicate with customers via portable devices in a professional and timely manner.
• Retrieve customer orders from staging locations, ensure order accuracy, and load orders into customers’ cars.
• Provide a positive customer service experience to encourage online shopping.
• Process orders through the POS system and determine appropriate substitutions for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies, and invalid temperature types to the e-Commerce supervisor.
• Inspect equipment and notify management of items in need of repair.
• Perform required opening and closing procedures and assist in training new e-Commerce team members.
• Meet or exceed productivity standards and work cooperatively in a fast-paced environment.
• Handle conflicts professionally and act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve customer and business issues; provide support to minors, individuals with special needs, and older adults as needed.
• Must be able to perform the essential job functions with or without reasonable accommodation.

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (counting, addition, subtraction)
• Excellent oral/written communication skills

• Experience as a personal shopper or in a production-oriented or warehouse environment, stocking shelves, or as a cashier

From one tiny Cincinnati grocery store more than a century ago, Kroger has grown into the nation’s largest grocer with nearly 2,800 stores in 35 states under 28 names. Kroger is America’s grocer, focused on diverse teams, food, and people working together with one common purpose:
To Feed the Human Spirit. The company emphasizes innovation, customer experiences, and a collaborative culture.

We strive to provide the ingredients for success at work and in life, and we offer opportunities for caring, purpose-driven individuals to learn and grow.

Whether you’re seeking a part-time position or a new career path, apply today to become part of the Kroger family!

• A wide range of healthcare coverage, including medical, dental, vision, and prescription plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support through Employee Assistance Program and confidential financial tools and coaching.
• Associate discounts on purchases and other benefits.
• Tuition reimbursement up to $21,000 through Continuing Education programs.
• Growth opportunities through training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page.

• Entry level

• Part-time

• Management and Manufacturing

• Retail