Online Grocery Pick-Up Clerk

Overview

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Online Grocery Pick-Up Clerk / In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
• Online Grocery Pick-Up team assembles customers' on-line orders, processes coupons and payment, and delivers and loads orders to cars when customers arrive at store for pick up.
• In-Store Grocery Shopper scans and bags orders, following all bagging standards.
• E-Commerce team communicates substitutions or exceptions to customers' order at pick-up time.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector and store products in optimal temperature zones.
• Read and follow directions in notes; ensure quality and freshness of all items.
• Communicate with customers via portable phone in a professional and timely manner.
• Retrieve each customer's order from staging locations and ensure order accuracy, load order into customers' cars.
• Provide a positive customer service experience that encourages repeat on-line shopping.
• Process orders through the point of sale (POS) system.
• Follow policies to determine substitutions for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspect equipment and notify management of items in need of repair.
• Perform required opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in a high-paced and occasionally stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential job functions with or without reasonable accommodation.

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (counting, addition, subtraction)
• Excellent oral/written communication skills

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

• A wide range of healthcare coverage, including medical, dental, vision and prescription coverage.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Employee Assistance Program with counseling and financial coaching resources.
• Associate discounts on purchases.
• Tuition reimbursement up to $21,000 over your career.
• Learning and career development opportunities and training programs.