Online Grocery Pick-Up Clerk

Overview

Join to apply for the Online Grocery Pick-Up Clerk role at Kroger
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Location:

Lake City, FL

• Online Grocery Pick-Up Clerk / In-Store Grocery Shopper is responsible for selecting and gathering products for customers’ on-line orders in the most efficient manner with attention to freshness and quality.
• Initiate and complete the selection process for customers’ on-line orders.
• Assemble customers’ on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at the store for pick up.
• Scan and bag orders while following all bagging standards.
• Communicate substitutions or exceptions to customers’ orders at pick-up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector and store products in optimal temperature zones.
• Follow directions and read notes in order to ensure accuracy and quality.
• Provide a positive customer service experience that encourages customers to return to on-line shopping.
• Process orders through the point of sale (POS) system.
• Follow policies to determine substitutions for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspect equipment and notify store management of items in need of repair.
• Perform required opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards and work cooperatively in a fast-paced environment.
• Act with honesty and integrity regarding customer and business information; follow directions and seek assistance when necessary to resolve issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential job functions with or without reasonable accommodation.

• Minimum Position Qualifications:
• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (counting, addition, subtraction)
• Excellent oral/written communication skills

• Desired Previous
  
  Experience:
• Any experience as a personal shopper or in a production-oriented or warehouse environment, stocking shelves, or experience as a cashier