Online Grocery Pick-Up Clerk

3 months ago Be among the first 25 applicants

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
• E-Commerce team including Online Grocery Pick
  - Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars.
• Process the orders through the point of sale (POS) system.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in a high paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform essential job functions with or without reasonable accommodation.

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, and subtraction).
• Excellent oral and written communication skills.

• Any experience as a personal shopper, in a production oriented or warehouse environment, stocking shelves, or experience as a cashier.

Based in California, Ralph’s merged with The Kroger Company in 1998. Today we proudly serve customers in over 180 stores throughout the state and bring diverse teams together with a passion for food and people.

• Comprehensive healthcare coverage, including medical, dental, vision, and prescription plans.
• Flexible scheduling with paid time off, holiday and sick pay based on eligibility.
• Employee Assistance Program and free financial tools and coaching.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 tuition reimbursement over the career.
• Diverse career pathways and industry-leading training programs.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you are in need of reasonable accommodation to complete a job application or otherwise participate in the application process, please call  or contact the location’s management.

Entry level

Part-time

Management and Manufacturing

Retail

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