Aftercare Coordinator

Job Description - Aftercare Coordinator (251946)

£27,574 per annum (depending on skills and experience) and great benefits including Health Cash Plan

Permanent, full time (37.5 hpw)

Hybrid role – working from home, our office at One Strawberry Lane and on our development sites

Newcastle

We can’t offer a CoS for this role

Join us in our fantastic role of Aftercare Coordinator, where you’ll deliver a smooth and seamless aftercare service for our customers following the purchase of their new home. Make a difference as you ensure our customers receive outstanding experience from their move in day to the end of the warranty period, supporting us to achieve 5-star HBF rating.

If you fancy working alongside a brilliant team and to continue to develop your own career as you grow with us, then read on…

Using your eye for detail to follow up on any defects reported by our customers, development or sales teams on our newly built Persona homes.

Check on progress of defects and snags with contracting partners to ensure satisfactory completion within service level agreements and updating relevant systems.

Support our teams as sites approach completion to ensure smooth handover to our customers and through aftercare with home and regular site visits.

Analysing and reporting any trends in defects using your technical knowledge, driving continuous improvement.

Driving a positive Persona brand through the expert handling of handovers, regular customer visits and effective handling of customer complaints.

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

A good understanding of Building Regulations and NHBC technical standards.

Experience in construction and new homes for sale with a technical background or qualification.

An eye for detail, be a great influencer and strong organiser and driver to deliver a fantastic aftercare service for our customers.

You’ll have a full current driving licence as you’ll travel around our development sites to support our customers and colleagues.

Working Monday to Friday, you’ll shape your own diary around work, customers’ and your own commitments.

This is a hybrid role, so you’ll spend two days in our office at One Strawberry Lane, the rest working at home and on our development sites.

You must be able to use technology for updating records on our various systems, KPI and defects management, online learning and collaborating with colleagues.

34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more and time off for volunteering too!

Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.

Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.

We’re Investors in People Platinum employer, a Great Place to Work and 10 th Best place in the UK for Wellbeing

We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!

Generous pension scheme with life insurance of 3x salary. Explore our full range of benefits on our website.

For reasonable adjustments email