Project Manager Store Operations - BOPIS

At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.

Supports the Buy Online, Pick Up in Store (BOPIS) program; including innovation and reinvention of store processes that creates efficiencies for our store associates and supports growth in our omni-channel business strategies. This role collaborates cross-functionally with Store Support, Stores, Business Strategy, Real Estate, Digital, and Technology, including 3rd part vendors. Acting with our customer front of mind; this role will evaluate processes, recommend improvements, and present innovative ideas that align with feedback, observations, data and company strategies;

including labor investments, stabilization efforts, enhancements and infrastructure. Understanding that pace, energy, and speed are an asset, solutions and day-to-day support should be customer-focused and team-oriented.

• Serve as subject matter expert with a broad and detailed knowledge of store operating procedures, including emerging trends in retail technology and omni-channel operations
• Collaborate, develop and deliver new store strategies that support expansion of the BOPIS program, including real estate initiatives
• Responsible for execution of primary work streams; owns development and implementation of project plan, timeline, communication and gaining leadership alignment
• Gathers and prioritizes feedback from cross-functional teams and stores, then acts on relevant feedback to develop/adjust strategies and hindsight, redirecting projects as needed
• Develop and deliver implementation tools and policy/store operating procedure documentation, and change management strategies
• Collaborate with cross functional partners (Store Support, Finance, IT, etc.) to influence and gain alignment on operational and technology strategies that support new business concepts or initiatives
• Identify and lead cross functional project teams to track deliverables, coordinate tasks, and accomplish project objectives
• Proactively assess and monitor performance and stability of systems, working with appropriate teams to troubleshoot issues and implement improvements
• Responsible for testing, implementation, and documentation of program enhancements
• Maintain a clear focus on the needs of the stores; solicit feedback and drive improvements through strong working relationships with the Field
• Support store questions and requests, steady state, and day to day operations as needed

• Proven ability to work with business leaders to develop store solutions based on understanding of store and business needs
• Experience with influencing and collaborating with cross-functional groups, assessing customer needs and ability to communicate and negotiate effectively with all levels inside and outside the organization
• Previous leadership in project management of large, complex projects
• Proficient writing and proofreading skills, technical skills, and advanced knowledge of Microsoft Office Suite.
• Ability to multi-task large volumes of work, deliver under tight timelines, and demonstrate excellent time management; understands the speed is critical to success in a demanding environment
• Demonstrated track record in new concept development and process improvement
• Retail background, store selling, and operations experience preferred
• Ability to travel for store visits

• Bachelor's degree (B.A. / B.S.) from a four-year college or university; or minimum of 5+ years equivalent work experience

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:

• Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
• 401k with company match and Associate Stock Purchase with discount
• No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
• Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.
• Tuition reimbursement and scholarship opportunities for post-secondary education programs
• 40% merchandise discount and gratis that encourages you to come back to your senses!

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The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an…