Account Manager Associate - Commercial Lines; Fully Remote Option

Account Manager Associate – Commercial Lines (Fully Remote Option)

Hybrid / Remote – 1 day per week in Binghamton, Rochester, or Syracuse, NY office or fully remote in EST/CST zones.

Book Focus – 90% Construction / Contractors; 10% General, Habitational, Manufacturing.

Note on Remote Work – Remote workers may need to come onsite within a 50‑mile radius of a branch when necessary. A dedicated childcare‑free workspace is required.

Provide administrative and customer service support to the account team. Work with minimal direction while maintaining production and quality standards. Independently resolve moderately complex customer service problems and manage smaller accounts.

• Maintain technical competence and industry expertise.
• Assist in directing day‑to‑day activities of team support staff.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations, renewals, and related submissions.
• Process tasks accurately and within required time frames.
• Assist in reviewing contracts to ensure proper coverages.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team.
• Deliver excellent service, proactively anticipate needs, and respond quickly.
• Stay updated on company policies and procedures.
• Seek and adopt best practices for continuous improvement.
• Demonstrate integrity and leadership aligning with IOA values.

• 1–3 years managing a commercial lines book, 3–5 years of customer service experience in insurance.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty license; professional designation preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High school diploma or equivalent.

• Competitive salary and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture with work/family balance.
• Community service commitment.
• Supportive teammates and rewarding environment.

• 30‑minute phone screen, online assessments, and interview(s).

$55,000 – $70,000 per year, depending on experience and location.

Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.