Retail Store Manager
Simi Valley, Ventura County, California, 93097, USA
Listed on 2025-12-05
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Retail
Retail & Store Manager -
Management
Retail & Store Manager
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Pet Smart does Anything for Pets and Everything for You - JOIN OUR TEAM!
Retail Store Manager
About Life At Pet Smart
At Pet Smart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits That Benefit You
Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our offerings:
- Paid bi-weekly
- Health benefits:
medical, dental, vision - 401k
- Tuition assistance
- Associate discounts and perks
- Paid time off for fulltime associates
- Career pathing
- Development opportunities
Job Summary
Pet Smart’s Store Leader oversees safety, pet parent experience, operations, finances, and HR functions within the store. Provides leadership aligned with company culture and strategies, ensures exceptional service, and upholds Pet Smart’s mission and values.
Essential Responsibilities
Includes, but not limited to:
People Leadership:
- Recruitment, hiring, coaching, termination decisions
- Foster open-door culture, leverage associate feedback
- Create and manage store schedules
- Support associate development, reviews, recognition, training, onboarding, mentoring, succession planning
- Delegate and empower team members
- Communicate store priorities and respond to environment changes
- Handle associate grievances
- Recognize and promote engagement
- Ensure timely delivery of reviews
- Lead associate and pet parent experience, ensure pet safety and health
- Manage pet parent interactions and resolve concerns
- Create a positive store environment
- Evaluate and improve store processes and services
- Partner with community groups for events and adoption
- Maintain store standards and compliance
- Conduct safety and policy audits
- Prioritize safety for staff, pets, and visitors
- Manage inventory levels
- Communicate business goals and monitor safety practices
- Respond to health incidents involving pets
- Support opening and closing procedures
- Implement strategy and achieve profitability targets
- Analyze reports, respond to issues, and implement improvements
- Identify growth opportunities, manage P&L, control expenses
- Coordinate with home office for store needs
- Create schedules, process payroll, manage labor costs
- Complete required reporting and administrative tasks
- 4-6 years retail leadership or customer service experience
- Full-time, flexible schedule including evenings, weekends, holidays
- Proficient in computer applications
- Strong communication skills
- Ability to work under pressure and stay organized
- Manage Experience Leader, Process Leader, lead associates, and non-leader associates
- Stand, walk, climb, handle objects, reach, stoop, kneel, crouch, talk, hear, see clearly; accommodate disabilities if needed
- Lift up to 50 pounds regularly, more with team lift
- Exposure to mechanical parts, wet environment, pet hair, moderate noise, live animals
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