Retail Store Manager

Pet Smart does Anything for Pets and Everything for You – JOIN OUR TEAM!

Retail Store Manager

About Life at Pet Smart

At Pet Smart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits that benefit you

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:

• Paid bi-weekly
• Health benefits:
  
  medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full-time associates
• Career pathing
• Development opportunities

JOB SUMMARY

Pet Smart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store.

ESSENTIAL RESPONSIBILITIES

Job responsibilities include, but are not limited to, the following:

People Leadership:

• Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
• Builds an open-door culture in the store by engaging and listening to associates.
• Accountable for creating and posting the schedule for the entire store.
• Facilitates the associate experience and supports associate development.
• Delegates effectively and empowers others to succeed.
• Cascades information to associates and adjusts team priorities to meet goals and commitments.
• Ensures continued alignment and responds effectively to a changing environment.
• Addresses and administers associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.
• Accountable to ensuring all associate reviews are delivered on time.

Overall Store Experience:

• Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
• Accountable for the pet parent experience and outcomes.
• Builds a store environment that is focused on consistently delivering an exceptional experience.
• Evaluates operations and seeks opportunities to continuously improve processes and services.
• Collaborates and partners with the Store Leadership team for effective outcomes.
• Maintains store standards and leads a culture of empowerment.
• Conducts monthly Core and Services Walks to validate proper execution of policies and procedures.
• Prioritizes and ensures a safe environment for our associates, pets, and pet parents.
• Ensures compliance with all inventory management tools.
• Communicates business and financial objectives to other leaders within the store.
• Responsible for reviewing in-store cameras to assess safety practices.
• Responsible for taking immediate action when a sick/injured pet is identified in the store.
• Shared responsibility with store opening and closing procedures.

Business Management:

• Deliver corporate strategy and profitability goals.
• Responsible for analyzing and responding to a variety of reporting in all areas of the store.
• Identifies and drives opportunities to grow the business.
• Manages expenses such as labor and supplies.
• Leverages home office partners and resources.
• Creates and posts schedules for the entire store.
• Accountable for processing payroll weekly.
• Executes daily, weekly, and monthly reporting as required.
• Accountable to run store-related errands to support store needs.

QUALIFICATIONS

• 4-6 years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule.
• Proficiency in computer applications.
• Strong written and…