Retail Store Manager

Overview

Retail Store Manager role at Pet Smart.

At Pet Smart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love — a lesson we learn from our pets — and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

• Paid bi-weekly
• Health benefits:
  
  medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full-time associates
• Career pathing
• Development opportunities

Pet Smart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role provides exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store.

Job responsibilities include, but are not limited to, and may vary by store characteristics and needs.

• People Leadership: Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open-door culture by engaging and listening to associates. Leverages the Voice of Associate tool to listen to and respond to feedback. Creates and posts the store schedule after input from Experience and Process Leader. Facilitates associate experience and development, including reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.
  
  Delegates effectively and empowers others to succeed; challenges others to reach their full potential and retain ownership for results. Communicates changes to the team and adjusts priorities to meet goals and commitments. Addresses associate complaints and grievances. Recognizes associates driving engagement. Ensures all associate reviews are delivered on time.

• Overall Store
  
  Experience:
  
  Leads the associate and pet parent experience; ensures pets in care are safe and healthy. Manages pet parent interactions by phone, in person, or online, and responds to concerns. Builds a store environment focused on delivering exceptional experiences. Evaluates operations and seeks opportunities to improve processes and services. Collaborates with the Store Leadership team to ensure efficient outcomes of in-store and community events, including partnerships with local adoption groups.
  
  Maintains store standards and compliance with policies, procedures, and code of ethics. Conducts monthly Core and Services Walks. Prioritizes safety for associates, pets, and pet parents. Manages inventory and in-stock levels. Communicates business and financial objectives with leaders. Reviews in-store cameras to assess safety and coaching needs. Takes action when a sick or injured pet is identified; transports to a vet as needed.
  
  Supports opening and closing procedures to uphold the brand promise.

• Business Management: Delivers corporate strategy and profitability by executing leadership direction. Analyzes reporting to identify root causes and implements improvement plans. Identifies opportunities to grow the business, drives toward store P&L targets, and manages expenses. Collaborates with home office partners on store work orders and purchase card allocation. Creates and posts schedules and processes payroll weekly within budget. Performs daily, weekly, and monthly reporting and related paperwork.
  
  Supports store-related errands as needed.

• 4–6 years of retail leadership or experience in a customer-focused environment.
• Full-time availability; flexibility to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational…