Customer Relations Officer
At Colivys
, we’re reinventing the coliving experience. Our mission: to offer modern, comfortable, and well‑located housing while creating living spaces that foster connection and personal growth among our tenants.
With rapid growth and a presence in several major European cities, we are driven by a strong belief: housing should be simple, flexible, and human.
Our young and dynamic team works every day to provide our residents with a seamless and welcoming experience – and that’s where you come in!
Roles- Ensure tenant satisfaction.
- Coordinate the maintenance and upkeep of apartments during the period.
- Maintain strong relationships with property owners and condominium manager.
- Receive tenant requests by phone and email, and log incident tickets in Notion.
- Prioritize and categorize issues reported by tenants.
- Identify the appropriate contact person to resolve incidents.
- Schedule interventions with service providers.
- Ensure issues are properly resolved.
- Identify and report the need for new field service providers.
- Communicate with tenants throughout the resolution process.
- Report incidents occurring in apartments to relevant internal teams.
- Inform property owners about repairs requiring their approval and financial participation, and manage follow‑up actions.
- Notify condominium managers in case of interventions in common areas.
- Produce a summary of incidents for each period.
- Coordinate apartment viewing appointments.
- Schedule check‑in and check‑out inspections with City Managers or external providers.
- Review inspection reports and initiate necessary follow‑up actions to improve apartment management.
- Track lease end dates and contact tenants to confirm departure or renewal intentions.
- Advise and assist tenants with administrative procedures.
- Complete rental certificates and CAF (housing aid) documents.
- CRM software
- Ticketing systems
- Active listening
- Autonomous
- Conflict resolution
Goals & Performance Metrics – To be discussed.
N+1 Management Style:
You will receive proper training to become fully autonomous.
Career Progression Opportunities – An evolution grid is available.
Benefits & Culture – Transportation allowance and home office options.
Work Condition – Office-based.
Candidate Selection Criteria- Hard
Skills:
CRM software, Ticketing systems. - Soft Skills:
Active listening, Autonomy, Conflict resolution.
Message from your future manager N+1:
We are quickly growing and offer interesting work conditions.
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