Listing Support Processor; Temporary - Buffalo, NY

Overview

As a seasonal Listing Support Processor
, you will be a critical behind-the-scenes force in our real estate operations. You will meticulously complete tasks associated with Redfin property listings across various markets and coordinate closely with third-party vendors and Redfin licensed coordinators throughout the day. You won’t have direct contact with clients or agents, but your work greatly influences their success. From the time our sellers sign a listing agreement until an offer is accepted, your responsibility is to complete various tasks supporting the launch and maintenance of our listings on the market.

An essential part of your success is being organized and highly detail-oriented. You’ll use Redfin online tools to track your work and share information across teams, and you should have polished written and oral communication.

• Proactively support multiple markets throughout the selling process, working closely with licensed listing coordinators.
• Efficiently schedule and coordinate critical listing activities, including photoshoots, 3D scans, and open houses.
• Liaise with service providers such as photographers, staging companies, and sign installers, ensuring timely and quality service delivery.
• Manage the processing and quality check of visual assets like photographs, virtual staging, and floor plans, ensuring they meet high standards (may be asked to obtain MLS credentials).
• Coordinate installing and maintaining listing materials, such as lockboxes, signs, and flyers.
• Collaborate closely with assigned listing coordinators for smooth transition and execution of tasks.
• Utilize Redfin’s design tools to offer continuous and seamless support across different markets.

• A minimum of one year of customer service experience, including the use of email, phone, and customer relationship management tools in a high-volume workflow.
• An interest in or exposure to the real estate industry.
• Exceptional attention to detail; nothing gets past you.
• Excellent organizational skills and strong interpersonal abilities.
• Proficient in verbal and written communication, ensuring clarity and conciseness.
• Demonstrated ability to manage multiple priorities in a high-energy, fast-paced environment.
• Comfortable with technology; willingness to learn and adapt to new technologies such as Google Suite and Redfin proprietary tools.
• Experienced in using email and phone as primary communication tools.
• A calm and composed approach to problem-solving and communication.
• Ability to work from home in a distraction-free environment.
• Resourceful; ability to think ahead and solve problems before they become significant issues.
• Ability to work in a fast-paced environment with the capacity to focus on multiple priorities simultaneously.
• High level of accountability and a strong service orientation, prioritizing client and agent success.

• A competitive hourly wage.
• Opportunity to be part of a dynamic, supportive team in the evolving real estate industry.
• Comprehensive training and support to ensure you are well-equipped to succeed in your role.
• Fully remote work environment with possible monthly in-office collaboration as requested by your manager.
• Potential for extended engagement with Redfin and career opportunities beyond the initial seasonal period.

Our mission is to redefine real estate in the consumer's favor. As a full-service brokerage with a nationwide, widely visited brokerage website, we combine our technology and real estate agents to make buying or selling a home faster, easier, and more efficient. We believe real estate can be better—for customers, for agents, for everyone.

Redfin is an equal opportunity employer committed to an inclusive workforce. We provide equal employment opportunities to all employees and applicants and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable law. If you need accommodation in the application process, please contact

Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of fair chance acts where applicable. Redfin accepts applications on an ongoing basis.