Multi-Site Bookkeeper| Liv Communities

Liv Communities AZ Home Office
8950 S 52nd St
Tempe, AZ 85284, USA

To provide direct support to the Property Manager(s), as well as perform administrative tasks that are critical to the success of the community and team. To answer inquiries and provide accurate information for the leasing team on‑site. Give selflessly to create uncommon experiences for residents, visitors, vendors, and coach other team members. Seek to find the yes and WOW with our Liv Uncommon Virtues while building relationships, market our community and further our WHY.

Commit to the Liv Team Member Pledge, our Liv Values and carry out duties with luv and hospitality while serving others in all ways to help people live their best lives.

Liv in action! | Liv It:

Support Liv Communities' Why, Promise, and Values. Incorporate the Liv It! concept and our core values of Liv empowered, Liv meaningfully, Liv simpler, Liv well and Liv with luv into strategy, daily decision making, and relationships.

1. Support to Property Manager(s)

• In the absence of the Property Manager and under the direction of the Property Manager or Senior Property Manager, the Bookkeeping Manager may act in a role and with all the authority of the Property Manager in directing the activities of all leasing team members and service team members (in the absence of the Maintenance Supervisor) and make decisions necessary to keep community functioning at its optimal level and customers satisfied.
• Assist in the interview process, interviewing entry‑level leasing and service team members.
• Assists in the training of team members and consistently motivates team members toward common goals.
• Assists with property invoice approvals as requested by Property Manager and when out of office is set in Entrata.
• Reviews utility bills each month and does chargebacks to residents as needed.
• Reviews vacant utilities for unnecessary usage and follows up with team to correct.
• Support with smart home installation, training, and dashboard management.
• Manage portfolio market surveys via the Radix dashboard, if applicable.
• Handles employee lease paperwork preparation and ensures all documents are signed and submitted to payroll/HR.

2. Retention:

• Renewal Program:
• Creates and Manages the renewal spreadsheet(s)
• Works with Property Manager on renewal program and joins pricing calls as requested.
• Collaborates with leasing team to execute renewal program, providing extra support.
• Pulls Expiring Leases Report and prepares renewal offers referencing renewal spreadsheet and/or pricing tool.
• Contacts Residents that Leasing Consultant was unsuccessful in receiving a commitment/move‑out notice from per the community’s outlined renewal program prior to Resident’s lease expiration date to end and continues to encourage the renewal or receipt of move‑out notice.
• Prepares renewal lease documents via Entrata and updates renewal spreadsheet.
• Enters Notice‑to‑Vacates in Entrata with notes in Activity Log and Renewal Spreadsheet.

b. Marketing and Advertising:

• Provide support to Property Manager(s) on submitting marketing requests for on‑site marketing efforts.
• Supports leasing team with social media efforts, community outreach, and Liv App.

c. Resident Relations

• Addresses inquiries, concerns, or problems. Meets and/or corresponds with Residents as necessary to follow‑up on matters of concern and works with Property Manager or other team members to resolve problems. Records complaints or incidents in resident activity log in Entrata.
• Maintains and guides other team members in providing a professional and friendly rapport with Residents.
• Evaluates resident services and offers ideas to improve services.

3. Support to Leasing Team

• Perform as many administrative tasks as possible to help keep the Leasing Team free to ensure the highest level of frontline service to customers and residents, and to focus on the marketing and programming of the community.
• Corresponds with prospective Residents regarding their Application for Residency, approval of the application, desired apartment home and move‑in date.

4. Administrative

• Reviews Applications for Residency and processes for approval.
• Create reservation agreements as part of the approval process
• G…