Quality Assurance Associate III

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

As a Quality Assurance Specialist
, you will conduct quality reviews of the various functional areas and identify trends or issues that are occurring, always focusing on continual improvement. Qualified candidates will bring forward innovative strategies for continuous quality improvements.

• Demonstrate an ability to learn and understand the processes for all functional areas to perform quality reviews across all functional areas.
• Conduct objective, concise quality assessments, including, but not limited to, quality checks on IHC assessments, LOCET calls, CMS screenings, and administrative duties.
• Meet the productivity standards for each functional area defined by the Client contract.
• Maintain a strong understanding of all functional areas and provide expert knowledge of the program and functional areas.
• Update the quality monitoring data management system to compile and track assessment information.
• Assist in implementing and maintaining quality processes, practices, and measures for front-line assurance activities and increasing awareness of quality controls.
• Perform administration tasks as needed by the business and to support key objectives of the Quality Team.
• Contribute toward the improvement of current processes.
• Any other assigned duties related to Louisiana Long Term Support Services.

• Have experience in government services to consumers, particularly health and human services.
• Ability to use MS Word, MS Excel, and MS Outlook.
• Ability to work independently and demonstrate a high level of confidentiality regarding Quality assessments.
• Complete the training and certification using the IHC conducted by the Office of Aging and Adult Services, OAAS, in Louisiana.
• At least one (1) year of experience in the human services field.

• A college degree in health care or social services.

Experience in the following fields will be considered:
Quality Assurance, Quality Improvement, Human Services, Case Management, Social Work, and Auditing

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

• Hybrid work:
  Work in a way that allows you to work from home during portions of your week and also have time onsite to connect with other team members and business leaders.

Perks and rewards designed for you:

• Health and Welfare Benefits:
  Our health and welfare benefits can be tailored to fit you and your family’s needs and start on the first day of employment.
• Retirement Savings:
  We will support you as you save for your future.
• Employee Discounts:
  We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities:
  We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training:
  Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off:
  We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment:
  We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

Bring your authentic self to work.

Grow and thrive, both personally and professionally.

Make a difference with our clients, in our communities, and with the millions of people we support.

When you join Conduent, you are engaged…