PSID Investigation Analyst

Posted Thursday, January 22, 2026 at 7:00 AM | Expires Friday, February 6, 2026 at 6:59 AM

The PSID Investigation Analyst I (DHS) is responsible for receiving background investigations from field investigators and processing them for transmission to customers. This position is noncredentialled. A successful Investigation Analyst I must follow ADC LTD NM and PSID policies and procedures and meet the following expectations:

• Model ADC LTD NMs core values, policies and procedures and ensure that the same are supported at all times.
• Conduct regular review and analysis of case queue to identify due date lapses and investigative deficiencies that require troubleshooting.
• Consolidate and analyze information from multiple documents, Reports of Investigation (ROIs), and attachments to determine if all customer requirements have been met.
  • Maintain a working knowledge of customer requirements and best practices.
  • Identify missing leads, requirements and write-offs.
  • Work with investigators, ADC LTD NM personnel and management to resolve issues.
• Organize time and resources based on due dates to ensure timely completion of investigations.
• Submit investigations through the PSID closed case transmission process without error.
• Track and log investigation progress and completion.
• Maintain a working knowledge of Roadrunner.
• Quickly troubleshoot issues as they arise.
• Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors.
• Request training as needed from their supervisor, PSID quality program lead or ADC LTD NM Training Department.
• Assist with projects and process improvement at the direction of their supervisor.
• Coordinate with PSID and ADC LTD NM personnel as necessary.
• Perform all other duties as assigned.

All performance metrics are subject to incoming case volumes (8 hours of work time equals one work day).

Average Completion Rate (ACR = total cases closed / total work days)

• Baseline Production:
  Close 1.5 Cases
• Mid-Range Production:
  Close 1.75 Cases
• High Production:
  Close 2.0 Cases

Quality Control Standards

Quality Rating = Total Agency Deficiencies / Total Cases Closed

• Less than 1% of all closed cases returned as deficient by agencies.
• QC a minimum of 1.25 cases a day or minimum threshold set by team lead.

• High school diploma or GED equivalent.
• Ability to maintain a professional demeanor.
• Familiarity with Microsoft Excel and computer databases.
  • Proficiency in common workplace hardware and software.
• Excellent organization and prioritization skills.
• Strong analytical skills and detailed-oriented.
• Strong verbal and written communication skills.
  • Highly technical writing, proofreading, and editing skills.
  • Strong customer service and interpersonal skills.
• Extensive knowledge of ADC LTD NM contracts and contractual requirements.
  • Thorough understanding of investigative standards, including the investigative tiers, issue resolution and adjudication.
  • Thorough understanding of ADC LTD NM investigative process and procedures.
  • Familiarity with federal and ADC LTD NM security standards.

This position does not carry any supervisory responsibilities.

Employment is contingent upon the successful results of a background check and drug screen. Upon verification of the Top-Secret clearance, must be able to maintain active Top-Secret clearance and all agency approvals required of their position.

This is a full-time position. Days of work are Monday through Friday, schedule to be determined between the core hours of 6:00 a.m. MT and 6:00 p.m. MT. Evening and weekend shifts may be required. Exceptions may be made with approval.