Sr. Quality Assurance Representative

Overview

Work Arrangement: Remote — Work at home employee residing outside of a commutable distance to an office location. Alternate Locations:
Work from Home.

Relocation assistance: is not available for this opportunity.

Requisition #: 75603

The Role at a Glance

We are excited to bring on a Sr. Quality Assurance Representative to join the RPS Setup & Maintenance team in a work from home environment.

Background Details

As a Sr. Quality Assurance Representative, you will be responsible for performing, researching and providing feedback on Setup & Maintenance quality audits at the plan level. You will enable team members to perform their assignments by providing real time feedback/coaching, new hire training, cross-training and knowledge-sharing to peers and more junior team members. If this sounds like a role for you, please read on!

• You will perform routine and increasingly more complex plan-level quality assurance audits in accordance with established guidelines, procedures and audit criteria. You will perform increasingly more complex quality audits within multiple systems/product lines.
• You will collaborate with management to establish and maintain quality standards and you will validate adherence to quality assurance controls.
• You will provide coaching and corrections support to team members while maintaining a strict level of confidentiality.
• You will share feedback with management and appropriate business contacts on identified trends and proactively work across the business to prevent future errors.
• You will make a positive contribution by making suggestions for improvement and learning new skills, procedures and processes.

Must-have experience (Required):

• High School diploma or GED or minimum Associate degree in lieu of required experience.
• 3-5+ years of experience in quality assurance and/or quality control or other related field directly aligns with the specific responsibilities of the role.
• Ability to work with others in a fast-paced, team environment.
• Strong written and verbal communication skills.
• Excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
• Ability to evaluate information and the implications of a course of action or solution.
• Ability to use sound judgement and discretion regarding confidential information.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Nice-to have Experience (Preferred):

• Knowledge of the RPS products/systems is helpful.
• Solid relationship management skills with internal and/or external clients (e.g. management, peers, colleagues, customers).
• Strong interpersonal skills with a collaborative style.

Applications for this position will be accepted through January 30, 2026, subject to earlier closure due to applicant volume.

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tutition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

The pay range for this position is $25.51 - $34.01 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the…