Quality Assurance Specialist

Quality Assurance Specialist

Final date to receive applications: 6 February 2026

Department: [SBL] Audit

Employment Type: Permanent - Full Time

Location: Newcastle

Compensation: Up to £36,900 / year

Somerset Bridge Ltd are recruiting for a Quality Assurance Specialist to work towards the completion of the annual quality assurance plan across key areas of the Claims Management function. The role will also provide support with compliance issues and process assurance within the claims functions.

The role will consist of delivering end-to-end audits to assess effectiveness of internal systems, controls and processes across financial, operational and regulatory.

Our ideal candidate will have experience within compliance, risk & audit and have a sound knowledge of GDPR, Data Protection and Consumer Duty.

• Ensure material business risks are identified with mitigating solutions and control
• Maintain detailed audit files to support and evidence audit findings.
• Perform follow-up work ensuring that management progress actions within the agreed time scales and to escalate failure to progress actions.
• Reviewing the effectiveness of business processes whilst challenging and supporting improvements to the control environment.
• Actively develop strong relationships with a wide range of stakeholders whilst gaining knowledge and insight into the issues affecting the business.
• Assist in the production of departmental reporting and management information.
• Completion of audits in line with business objectives.
• Interpret data in line with current role and responsibilities.
• Produce comprehensive audit reports highlighting trends and recommending improvements.
• Give formative and motivational feedback in a positive clear and concise manner.
• Ability to identify and implement continuous improvement opportunities and solutions.
• Other duties as may reasonably be assigned to you from time to time.

• A good understanding of GDPR, Data Protection and Consumer Duty.
• A structured approach to problem solving with numerical, analytical and logical thinking and high attention to detail.
• Self-motivated and organised with the ability to execute projects independently or when working as part of a team.
• Previous experience working in quality assurance or an audit function preferrable.
• Enthusiastic professional, ambitious and innovative in questioning current processes and providing constructive challenge to continually improve services.
• Excellent verbal and written communication skills including clear and concise report writing.
• Experience of auditing in a motor claims department is advantageous.
• Experience of analysing a variety of data trends.
• Proven track record in report writing.
• CII qualification is advantageous.
• Negotiating and influencing skills.
• Communication skills at all levels of the organisation.
• Proactively builds relationships with internal and external networks.
• Problem identification and solution skills.

• Hybrid working – 2 days in the office and 3 days working from home
• 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
• Discretionary annual bonus
• Pension scheme – 5% employee, 6% employer
• Flexible working – we will always consider applications for those who require less than the advertised hours
• Flexi-time
• Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
• Electric vehicle – salary sacrifice scheme
• 100’s of exclusive retailer discounts
• Professional wellbeing, health & fitness app - Wrkit
• Enhanced parental leave, including time off for IVF appointments
• Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
• Life Assurance - 4 times your salary
• 25% Car Insurance Discount
• 20% Travel Insurance Discount
• Cycle to Work Scheme
• Employee Referral Scheme
• Community support day