Quality Assurance Coordinator

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• GROW WITH US!
• Paid Time Off
• 401(k) plan + employer matching contributions
• Medical, Dental, Vision Insurance with employer contributions
• Company provided EAP (Employee Assistance Program)
• Full time, Monday to Friday schedule
• Not hiring in the following states: NY, TX, PA, DC, MA, CT, ME, VT, CO, MT, CA, OR, MD, NJ To qualify for the fully remote position, the applicant must be more than 90 miles from any NSB location.

National Service Bureau (NSB) is looking for a Quality Assurance Coordinator to join our team. NSB is a family owned, “People First” company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 35+ years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth.

• Monitor agent inbound/outbound calls.
• Assess calls for compliance, quality, efficiency, and performance.
• Review agent files for compliance, quality, efficiency, and performance.
• Identify re‑training and coaching opportunities.
• Effectively communicate coaching opportunities through the proper channels.
• Support internal quality control policy and procedures.
• Track performance at department, team and individual levels.
• Other duties as assigned.

• Ability to organize and prioritize multiple tasks and requests.
• Proficiency with Microsoft Office.
• Ability to provide effective feedback both verbally and in writing.
• Exceptional attention to detail.
• Positive attitude and approach.
• Strong analytical and problem‑solving skills.
• Experience with operational audits.
• Ability to work independently and within a team.
• Willingness to exemplify our Core Values.

• Follow Through
• Be Engaged
• Think First
• Be Respectful
• Be Accountable

• Diverse and friendly team
• Emphasis on work/life balance
• No nights/weekends
• Positive environment
• Performance-based incentives
• Advancement opportunities

The position is remote. This is a full time, Monday to Friday schedule. Not hiring in the following states: NY, TX, PA, DC, MA, CT, ME, VT, CO, MT, CA, OR, MD, NJ. To qualify for the fully remote position, the applicant must be more than 90 miles from any NSB location.