Quality Control Manager, Non-Sterile

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results.

By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit  Information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach can be found at

New Albany, Ohio

Full time

On-site

QUALITY

• $1

Outlined above is a reasonable estimate of H&H’s compensation range for this role for US-based candidates
. If you’re based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.

The actual amount will take into account a range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.
Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors.

We are seeking an experienced Quality Control Manager to join our Quality Unit at our large-scale, compounding pharmacy located in New Albany, OH. The Quality Control Manager will play a critical leadership role in driving continuous improvement initiatives that ensure the highest quality products for our patients and customers. Reporting to the Director of Quality, this role will oversee quality control operations, lead in-process and final product inspections, and ensure compliance with USP standards, cGMP practices, internal SOPs, and applicable regulatory requirements.

• Lead and perform in-process and post-production quality checks, including product inspection, testing, and disposition at various stages of the compounding process.

• Manage day-to-day activities on the production floor to ensure product and raw material compliance.

• Compile, analyze, and present trending data and quality reports to QA management.

• Oversee investigations related to non-conformances, deviations, and customer complaints, and drive root cause analysis and corrective actions.

• Manage the product retain program and ensure timely and compliant inspections.

• Collaborate with production and pharmacy teams to implement quality improvement initiatives.

• Maintain oversight of critical equipment verifications (e.g., pH meters, balances) and calibrations.

• Review and approve compound records, Certificates of Analysis (COAs), and raw material documentation to ensure quality standards are met.

• Draft, revise, and implement SOPs, protocols, and related documentation in alignment with USP standards and regulatory requirements.

• Ensure ongoing compliance with USP guidelines for non-sterile compounding and applicable cGMP practices.

• Support internal audits and external third-party inspections.

• Manage relationships with contract laboratories for external product testing.

• Train and mentor pharmacy and production staff on quality standards, processes, and procedures.

• Have a Pharmacy Technician license or be willing to obtain one within your first six months of employment (we cover costs and will help you obtain your trainee hours).

• Bachelor’s degree in Chemistry, Biology, Pharmacy, Quality Management, Engineering, or related discipline (preferred).

• 3+ years of experience in quality control or quality assurance, ideally in a non-sterile compounding or pharmaceutical manufacturing environment.

• Strong working knowledge of USP and applicable cGMP standards.

• Experience in a regulated environment (FDA 21 CFR 210/211 experience a plus).

• Proven leadership skills with the…