Quality Assurance Technician

About the Company

Export Packers Company Limited is a multi-faceted, growth-oriented international food company. Since 1937, this privately owned family company based in Ontario, Canada, has built itself into a global food expert, providing exceptional service and innovative solutions to its industry partners. The company’s success is driven by its dedicated employees' professionalism and entrepreneurial spirit. Our Head office is located in Brampton, Ontario but this role is located in our Odem International division office based in Laval, QC.

The Quality Assurance Technician supports the Honey Trading operations by ensuring that all sourced and supplied bee related products meet required quality, safety, and regulatory standards. This role works closely with Traders, Logistics, and external laboratories, suppliers/customers to verify product compliance, manage documentation, resolve quality issues and support audits management. The successful candidate will be detail oriented, highly organized, and comfortable managing quality processes.

• Conduct quality reviews and verification checks of bee products, ensuring they meet internal and external specifications and requirements as well as regulatory standards.
• Assess and document non-compliant product, coordinate holds or rejections when necessary, and communicate outcomes to Traders and Logistics teams
• Lead root cause investigations with suppliers when quality issues arise; support implementation of corrective actions and preventive measures
• Review supplier documentation including for example Certificates of Analysis, specification sheets, certifications…
• Ensure accurate completion, filing, and maintenance of quality documentation including COAs, product specs, and traceability records
• Preparing product samples required for external analyses purposes. customer evaluations, product development…
• Enter and track quality related data in internal systems to support visibility and decision making
• Assist in updating SOPs, quality manuals, and related documentation with regulatory changes, and process improvements
• Conduct traceability activities and participate in mock recall exercises to ensure readiness and compliance
• Collaborate with Logistics, Traders, customers and suppliers to resolve quality issues
• Monitor supplier performance and elevate recurring quality issues to the Quality Control Supervisor
• Stay up to date on food safety regulations, CFIA/FDA requirements, and industry standards related to the products traded by participating in possible meetings.
• Provide support for customer/supplier/warehouse audits or quality related inquiries, including sampling at various locations.
• Other duties as assigned.

• Minimum 3 years of experience in a food environment, ideally within trading, importing, exporting, procurement, distribution, or QA
• Post Secondary education in Food Science, Microbiology, Chemistry, or a related food discipline
• Strong understanding of HACCP principles and food safety fundamentals
• Knowledge of Governmental agencies regulatory requirements (CFIA/FDA)
• Strong computer skills including comfort with data entry and documentation management
• Excellent communication skills with the ability to work effectively across internal and external teams.
• Strong English skills are required and French is an asset.
• High level of attention to detail and strong organizational abilities

• Hybrid – 1 day work from home per week
• Summer hours (half day off every Friday between Victoria Day weekend and Labor Day weekend)
• Competitive vacation and Personal day policy
• Employee Assistance Program
• Company Paid Benefits
• RRSP Match Program

Export Packers is committed to equal employment opportunity and does not discriminate based on race, colour, sex, gender identity or expression, pregnancy, sexual orientation, civil status, age, religion, language, ethnic or national origin, social condition, disability, or conviction for which a pardon has been granted.

Personal information collected during the recruitment process will be handled in accordance with applicable privacy legislation in Quebec.

Please note:

A criminal background check is…