Quality Assurance Representative
Remote / Online - Candidates ideally in
Maysville, Mason County, Kentucky, 41056, USA
Listed on 2026-01-12
Maysville, Mason County, Kentucky, 41056, USA
Listing for:
Staffing Remedy
Remote/Work from Home
position Listed on 2026-01-12
Job specializations:
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
About the job Quality Assurance Representative
This is a remote position.
QA Synergy is currently seeking to 10 agents for Quality Assurance Specialist.
As a quality assurance agent, you will make calls to various companies as a mystery shopper to assess the performance of the customer service department.
You provide feedback via a detailed form that we present to our clients to allow them to make any necessary improvements. Your opinion matters!
It’s that simple! We provide the client; you make the call!
You will set your own schedule, so you are able to work anytime that fits YOUR schedule.
Responsibilities- Successfully complete a test call
- Call all companies provided via assigned lists
- Evaluate the level of customer service provided by answering representatives
- Document detailed information of overall experience
- Complete review submission form prior to the required deadline
- Ensure that form is free of errors and misinformation
($2 per call for 7 calls or less) or ($20 per completed list with 8 calls or more)
Requirements- Must be able to adhere to a deadline
- Ability to work with minimal supervision
- Must be self‑directed and self‑motivated
- Accuracy
- Excellent written and verbal communication skills
- Active phone line (landline, mobile, or both)
- Mobile device capable of downloading applications
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