Quality Manager; Product

Quality Manager (Product Specific) – Industrial Electric Mfg. (IEM)

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Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.

IEM is currently seeking a Quality Manager for our Surrey, B.C. location. The top priorities of the Quality Manager role will be to measure, monitor and lead implementation and development of the Quality Management System and continuous improvement programs in all areas of the organization at the manufacturing site – both internal and external. Significant involvement with all areas of product and manufacturing, while also increasing our communication and collaboration with key departments is instrumental in this position.

Note:

This position requires 100% in-office presence and does not offer remote work. The role will report to our regional Quality leader.

• Manage the maintenance and certification of the Quality Management System according to the ISO 9001 standard (Procedures, Processes and Work Instructions)
• Manage the capacity and availability of resources and administration of department related to the ISO 9001 Quality Management System
• Lead 8D Corrective Action Report (including 5Y and Fishbone) activities and verify completeness and effectiveness
• Identify and provide training, mentoring, and guidance for team members in operations
• Oversee the reporting of any non-conformances occurring within the organization, including the investigation and implementation of corrective measures and reporting
• Communicate KPI’s related to Quality as defined and identify trends and causes
• Oversee and develop process improvements strategies and document
• Collaborate with other stakeholders to enhance productivity in areas of quality, cost, performance and maintenance
• Schedule and perform internal audits and coordinate activities and interface for external audits and administer respective CAR’s related to any findings
• Ensure timely disposition and issuance of CARs for Quality rejects and the RMA process
• Oversee ISO and quality training programs to new and existing employees
• Any other related duties in connection with the position including but not limited to:
  Risk Assessments, PFMEA, Six Sigma, 5S, FOD Prevention, Kaizen, IPC Standards
• Understanding of UL, CSA and other regulatory requirements
• Must abide by and help Lead Improvement to Health and Safety Rules and have demonstrated commitment to good housekeeping/organizational practices
• Responsible for compliance to company and regulatory standards
• Maintain and develop strong working relationships with other departments and outside vendors
• Strive for continuous improvement in all aspects of the work environment, this includes active participation in company committees, project teams and relevant job training
• Commit to self-development goals as discussed with your management and attend company-sponsored training
• Perform other duties as assigned.

• Verbal and written communication proficiency
• Attention to detail
• Thorough compliance knowledge
• Organizational and time management skills
• Reliable with a respect to confidentiality

• Bachelor’s degree or diploma in a relevant field with work experience
• 5+ years related experience
• Infor Syteline ERP systems using QCS Modules would be an asset
• ETQ Reliance would be an asset
• Advanced proficiency of Microsoft Office applications (Access, Outlook, Excel and PowerPoint)
• Ability to multitask and prioritize in a fast‑paced manufacturing environment
• Management experience
• Understanding of Mechanical and…